Yoco is an African Payments company with the vision to help small businesses across the continent and the world better run and grow their business. We are at a key inflection point in our journey: We have just crossed 100.000 merchants in South Africa and are now in an excellent position to execute our vision of expanding our offering to more markets outside of South Africa. To help us achieve that vision, we are looking for a motivated and driven associate to join our expansion team to shape and execute our international growth strategy and ambitions outside of South Africa.

The Expansion Associate will work closely with the Head of Expansion and the Yoco founders to design, shape and execute this crucial part of the Yoco journey going forward. You will play a key role in supporting our expansion all the way from formulating strategy to driving execution and supporting market launches and operations.

ROLE | WHAT YOU WILL BE DOING?

Key Responsibilities

• Develop and support go-to-market approaches and strategies by combining public and private data, market insights and taking into account general industry and competitor trends from our regions and across the world.
• Take full ownership of the go-to market process – from inception to our first few hundred merchants in a new market
• Develop, coordinate and execute go-to-market approaches (from strategy to merchant qualification to technical integration, to KYC and vetting, onboarding and support) by working with internal and external stakeholders, both remotely as well as in market
• Support in replicating Yoco’s unique customer journey and merchant relationships in new markets through smart partnerships
• Work with on the ground teams in building out, qualifying and onboarding merchants
• Identify and play back key learnings and insights from new markets to the various teams across Yoco
• Collaborate with teams across the company to drive implementation of learnings and troubleshoot merchant issues
• Analyse the competitive environment and identify key individuals and companies of relevance for the success of our activities
• Support in further understanding and developing our next horizon of expansion opportunities
• Actively promote and live up to the Yoco values and company culture.

We have an open role for a talented mid level Copywriter to join our growing in-house creative team. As one of our copywriting experts, you’ll be writing engaging copy in our distinctive brand tone for a range of marketing assets including website, videos, blog, newsletters, social media, product, and search engine marketing among other things.  This position requires a high level of creativity and a proven track record of producing creative and compelling copy that increases engagement and drives sales.  

Sitting within the Brand & Communications team, as Copywriter, you will work closely with the Brand, Growth, Product, and Customer Operations teams to meet marketing briefs to help drive the company mission. You will work across a diverse range of projects and channels and will be as comfortable writing short and long copy for digital as you are in print, outdoor, social, digital display, email and web. It will be your role to ensure our brand is distinct across formats and channels, maintaining consistency and brand tone of voice. You will also be central to the successful development and execution of iconic content and campaigns that make Yoco famous. On a daily basis you will be part of building the brand that serves over 100,000 small businesses across South Africa.

ROLE | WHAT YOU WILL BE DOING?

Key Responsibilities:

• Partner with our brand, growth, and design teams to write clear and compelling copy that builds the brand through tone, style, story and content across multiple channels
• Write persuasive, compelling copy that makes the complicated sound intriguing and the simple sound smart
• Own the evolution of brand tone and voice
• Work across all customer touch points to deliver on marketing briefs on time and with  exceptional standards of execution and attention to detail
• Use SEO best practices to write copy that raises our online rankings and drives traffic to yoco.com
• Work collaboratively in a team with graphic designers, art directors and other external and internal creative partners to conceptualize and execute iconic campaigns and content that makes Yoco famous
• Be autonomous. Work independently, and manage multiple projects under minimal supervision and be accountable for the quality of your work.

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Chipper is the largest mobile cross-border money transfer platform in Africa. We are a small passionate team, dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.

The Country Manager, South Africa, will serve as the primary lead role for Chipper Cash in South Africa. He/she will drive the country strategy working alongside global cross functional teams including Product, Engineering, Operations, Compliance, and Marketing. He/she will be a critical team leader to support sustainable and profitable growth for the Chipper Cash application.

Responsibility includes but is not limited to

• Strategy and planning for business continuity and growth.
• Identifying, developing and maintaining strategic relationships with business and operational partners and governmental organizations in South Africa to ensure and improve business operations and continuity.
• Providing local market intelligence to help inform global functions on areas such as user-behavior, target segments and competitive intelligence. Deliver on country-based marketing campaigns.
• Administrative support related to country operations.
• Ensure the Chipper Cash is in compliance with local laws, legislation, and regulations relating to Chipper’s operations in South Africa.

Values you’ll need

• Be a self-driven, self-starter. We’re a dedicated, hardworking team collectively motivated by our mission and vision.
• Have a global mindset. Even at our small size, we have a team that represents 10+ countries, and our global footprint of customers will continue to grow.
• Be comfortable with the uncomfortable, goals that is!

We are looking for ​a Business Sales Manager to join our team. You’ll be the face of Bolt for Business, identifying potential clients, getting them excited about the possibilities, then negotiating and signing them. B4B has big targets, the product is evolving getting better and better and our ambitions are high - aiming for 10X growth in the next 12 months. To achieve that, we’re looking for focused, hungry people, brimming with ambition and talent - just waiting for the opportunity to show us what they can do. In this role, you’ll get plenty of autonomy, authority and you’ll be closing big deals every day with real businesses. It’s an amazing time to join!

Your daily adventures will include:

Responsible for the whole sales chain, including prospecting, cold calling and planning meetings Proactive sales of Bolt for Business solutions to mid and large size customers Achieve growth and hit sales targets Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Account manage your biggest clients, develop and grow them

Give market feedback to the product team regarding Bolt for Business solutions

Present sales, revenue and expenses reports and realistic forecasts to the management team

Identify emerging markets and market shifts while being fully aware of new products and competition status

Design and implement a strategic business plan that expands the company’s customer base and ensure its strong presence

We are looking for an experienced consultant to own the product management function, and to support the executive team on key projects and initiatives in a 2IC capacity.

On the product management side, you will deeply understands the importance of partnering with Engineering teams to achieve desirable outcomes.

In your role, you’ll own:

●     The research and design of products that delivers value for retailers and customers.

●     Work closely with product development teams to ensure delivery.

●     Work with sales & marketing to create go to market strategies.

●     Align initiatives with global strategies of the business.

The Role:

• Support the executive team in a 2IC capacity and take responsibility for key projects and initiatives.
• Develop product lines and appraise new ideas for market viability.
• Analyse product requirements in detail.
• Analyse system and tooling capabilities alongside various technical stakeholders.
• Develop detailed, crisp requirements and user stories that can be used to build product specifications and architecture for each product and application.
• Define customer A/B adoption test cases.
• Actively participate in an agile process with a small and fast-paced development environment.
• Work closely with engineering teams to ensure delivery hits design targets.
• Liaise with UI designers and UX personnel where appropriate.
• Work with marketing & operations personnel to ensure a well-executed go-to-market plan where appropriate.
• Define KPIs/metrics to track success and measure performance.
• Analyse key use metrics and ensure adoption is maximised through use of continuous refinement.
• Work in a team with a “team first” mentality.
  

Job Location: Can be based in Lagos, Nigeria or any Southern African Countries

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

Flutterwave’s Vision

To make it easier for Africans to build global businesses that can make and accept any payment, anywhere from across Africa and around the world.

Flutterwave’s Mission

Simplifying payments for endless possibilities.

About the Regional Expansion Officer (Southern Africa)

As our Regional Expansion Officer (Southern Africa), your primary responsibility will be to collaborate with the Country Managers to develop the expansion strategy and ensure all Expansion activities (i.e. Incorporation, Licensing, Tax & Finance, Partnerships, etc.) are concluded in the designated market in line with best practices and regulatory standards.

What Your Day to Day Activities Will Be Like

• Work with Country Managers to develop expansion strategies in setting up local entity and all required documentation
• Oversee and secure all necessary regulatory licenses, permits, and approvals required for the designated entities
• Ensure the appropriate transition of all specialised items such as licensing renewals, subsequent tax filings, etc are transitioned to the appropriate central teams to ensure continuity.
• Identify and locate potential partnerships in the selected markets to hand off to the project optimisation team.
• Collaborate with the Project Optimisation team to launch and develop business/partnerships per agreed terms and conditions
• Ensure effective management of relationships with key partners, customers, and accounts.
• Identify effective partnership and create in-roads to the development of the required relationships for the business
• Ensuring to keep up with weekly periodic reports and communicate with Management
• Any other duties that may be assigned
  

We are looking for a Customer Experience Consultant to join Root’s Business Development team.

Root is a fast-growing tech startup and we’re on a mission to build the future of insurance.

We are looking for skilled individuals to join our Business Development team to help build and maintain an outstanding customer experience as we grow. As one of the first points of engagement for our customers, you will play a vital part in establishing a consistent track record for Root that instils confidence in our customers by addressing their needs, pain points and queries in a professional and timeous fashion. We are on a mission to create a world-class customer experience for all our clients - you will form a pivotal part of this mission.

This full-time role is based at our De Waterkant office in Cape Town but will be fully-remote during COVID-19

What you'll do:

In this role, you will create and maintain a highly responsive, world-class customer support experience. You will own these core responsibilities:

Core responsibilities:

• Customer Support and Experience:
• Manage support channels effectively with a customer-centric approach and clear communication (Email, Slack, Phone).
• Respond to customer support queries timeously and manage expectations to ensure a great customer experience.
• Troubleshoot independently with customers, knowing how and when to handle or escalate critical customer issues.
• Keep customers informed about new features and functionality.
• Customer Operations:
• Optimise and automate processes using our Customer Support software (Zendesk).
• Develop useful and insightful reports and metrics for customer support management, using the support desk data that you have gathered, refined, organised and analysed.
• Use your customer support perspective (e.g. common pains, feature requests) to play an active role in helping to advance our customer strategy, product and service offering .
• Create FAQ's and customer help documentation (guides, tutorials) to use as self-help resources on general support topics.
• Help build and maintain a seamless client Gifting System.

We are looking for a Sales Account Manager to join Root’s Business Development team.

Root is a fast-growing tech startup and we’re on a mission to build the future of insurance.

We are looking for a skilled individual to help achieve Root’s ambitious market penetration and revenue growth ambitions in South Africa. By representing Root on the forefront, you will ensure maximum value delivery and customer satisfaction by building strong partnerships with new and existing customers and by being their trusted advisor and contact point into Root from the first engagement. We aim to delight our customers through the speed of delivery, enabling them to seamlessly launch new products on the Root platform faster than they thought possible.

This full-time role is based at our De Waterkant office in Cape Town but will be fully-remote during COVID-19

What you'll do:

In this role, you will be responsible for initiating and closing new deals, overseeing the onboarding of new customers and managing and expanding customer accounts post-sale. You will own these core responsibilities:

Core responsibilities:

• Business Development
• Take Root’s sales process to the next level and further professionalise it.
• Generate, qualify and select quality leads for conversion.
• Deliver high quality, tailored presentations/demos to potential customers
• Develop professional RFI/RFP submissions that win large deals
• Develop and execute thoughtful and laser focused closing strategies that maximise close rates.
• Drive high-impact commercial outcomes for both Root and our customers.
• Account Management
• Deliver a seamless experience to customers from the sale to product launch, supporting them through the entire implementation period.
• Develop and maintain a deep understanding of customer businesses and priorities through regular check-ins, active listening and attention to detail.
• Support customers in achieving their desired objectives and maximising the value they get from the Root platform.
• Develop customers into strong brand advocates of Root.
• Work to achieve high client retention, account expansion and positive referral rates.

Khomba is a Destination focused taxi app with geo-location tracking, taxi routes, prices and hands gestures/signs to use when stopping taxi's.

Khomba has partnered with MICT Seta in recruiting for learners & graduates to an e-training program. We are in search for 100 graduates that will be equipped with the necessary skills to become employable in the future.

The program will run for 12 months where each learner will receive e-learning material, a free laptop or tablet, monthly data and practical training to become Khomba approved data scientists and fitment technicians.  Our program will run online and learners will write exams that will earn them internationally recognized skills and certificates. The program will offer practical skills into developing applications while giving exposure to  the Khomba Commute and Khomba Move APPS. Key development areas will be on Frontend design and programming as well as building the backend of a web application.

Learners will also be exposed to digital marketing and sales tools through Google certificates and social media marketing training. While a strong focused exposure to Soft skills in sales and customer relations will be offered to balance the technical skills.

Potential learners must be in possession of  an NQF level 5+ qualification in Electrical Engineering, Mechanical Engineering and Information Technology  from TVET Colleges, University of Technologies and Universities.

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Why now is a great time to join OfferZen

This is an opportunity to make a significant impact at a fast-growing tech company.

Over the past 5 years, OfferZen has managed to make a large dent in the South African tech recruitment space and we have recently opened offices in the Netherlands. We are on a mission to help more people thrive in tech - becoming the central place for software makers to build great careers and companies to build winning teams. Our team has grown from 4 to 70+ and we’re looking to add more smart people who want to contribute meaningfully.

OfferZen was founded by Philip and Malan Joubert, along with other successful tech startups like SnapScan, JourneyApps and Luno.

The opportunity

As a Marketing Campaign Writer you’ll play a key role in translating OfferZen’s unique value proposition and community engagement efforts to our customers. You’ll be responsible for leveraging the initiatives within the Growth and ops teams to drive conversion across cross-functional campaigns.

Your responsibilities

• Work with Product Marketing to turn OfferZen’s community and product value propositions into engaging copy to help us drive conversion
• Create copy for various campaigns, from ads and emails to press releases
• Create clear briefs for cross-functional stakeholders and articulate clear needs for briefs to deliver impactful campaigns
• Work with closely with stakeholders to ensure smooth campaign execution

Outcomes

• Both sides of our market (company members, software makers) are provided with a comprehensive understanding of OfferZen’s unique value proposition and offerings (Community + Product)
• Everything we do at OfferZen and specifically within Growth is being leveraged in cross-functional marketing campaigns across all our channels (owned, paid, earned)
• We have tight feedback loops with the marketing, external engagement, ops and marketplace insights teams to iteratively improve conversion
• Conversion rates of our campaigns improve quarter on quarter  

Why now is a great time to join OfferZen

This is an opportunity to make a significant impact at a fast-growing tech company.

Over the past 5 years, OfferZen has managed to make a large dent in the South African tech recruitment space and we have recently opened offices in the Netherlands. We are on a mission to help more people thrive in tech - becoming the central place for software makers to build great careers and companies to build winning teams. Our team has grown from 4 to 70+ and we’re looking to add more smart people who want to contribute meaningfully.

OfferZen was founded by Philip and Malan Joubert, along with other successful tech startups like SnapScan, JourneyApps and Luno.

The opportunity

We are on a mission to help more people thrive in tech - becoming the central place for software makers to build great careers and companies to build winning tech teams. As a Data Content Creator you’ll play a key role in leveraging OfferZen’s community of software makers and those who hire them to bring super useful insights to our customers. You’ll be responsible for publishing regular data-driven content and reports that help us build brand authority and drive campaign conversion.

Your responsibilities

• Work with the head of brand to identify opportunities for platform and community-survey-based data content
• Create comprehensive surveys that allow us to gather relevant data to address our customer’s challenges
• Work with data teams to discover insights and analyse data from OfferZen and other sources
• Work with designers to create easily accessible data visualisations
• Create compelling narratives from the analysed data and translate them into engaging copy

Outcomes

• We have a series of regular content based on platform activity data that drives our goals
• We have community-survey-based reports each quarter to help us drive our goals
• We have tight feedback loops with the content planning, paid marketing, ops and marketplace insights teams to build a strategic roadmap of insights to gather and publish
• End-to-end content creation process for data content creation
• Value propositions of our data content are clearly explicated and leverageable by the rest of the Growth team
• Conversion rates of our data-driven campaigns improve quarter on quarter
  

Why now is a great time to join OfferZen

This is an opportunity to make a significant impact at a fast-growing tech company.

Over the past 5 years, OfferZen has managed to make a large dent in the South African tech recruitment space and we have recently opened offices in the Netherlands. We are on a mission to help more people thrive in tech - becoming the central place for software makers to build great careers and companies to build winning teams. Our team has grown from 4 to 70+ and we’re looking to add more smart people who want to contribute meaningfully.

OfferZen was founded by Philip and Malan Joubert, along with other successful tech startups like SnapScan, JourneyApps and Luno.

The opportunity:

As a Content Marketing Writer, you’ll play a key role in providing our customers with expert content on their biggest challenges. You’ll be responsible for creating bottom-of-the-funnel content around tech hiring and tech careers for our marketing campaigns.

Your responsibilities

• Working closely with the head of brand and stakeholders within the business to build a content roadmap based on relevant content buckets and themes
• Interview subject matter experts or help them write about relevant themes
• Create world-class content about tech hiring and finding a job in tech

Outcomes

• Both sides of our market (company members, software makers) are provided with comprehensive content to succeed at tech hiring and getting a job in tech
• Our in-house expertise, platform and community-driven data are leveraged to create more impactful content
• We have tight feedback loops with the content planning, marketing, ops and marketplace insights teams to iteratively improve conversion
• Conversion rates of our campaigns improve quarter on quarter

Bolt is one of the fastest-growing startups in the world with over 30M happy customers in 35+ countries, from Europe to Mexico to Africa. We’re building the future of logistics – one platform that connects you with cars, motorcycles, scooter sharing, or food delivery from your favourite restaurant. Fast, convenient and affordable service for everyone.

We are looking for ​a Business Sales Manager to join our team. You’ll be the face of Bolt for Business, identifying potential clients, getting them excited about the possibilities, then negotiating and signing them.

B4B has big targets, the product is evolving getting better and better and our ambitions are high - aiming for 10X growth in the next 12 months. To achieve that, we’re looking for focused, hungry people, brimming with ambition and talent - just waiting for the opportunity to show us what they can do. In this role, you’ll get plenty of autonomy, authority and you’ll be closing big deals every day with real businesses. It’s an amazing time to join!

Let’s build the future of business transportation together!

What you'll be doing:

• Responsible for the whole sales chain, including prospecting, cold calling and planning meetings
  
• Proactive sales of Bolt for Business solutions to mid and large size customers
  
• Achieve growth and hit sales targets
  
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Account manage your biggest clients, develop and grow them
• Give market feedback to the product team regarding Bolt for Business solutions
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Design and implement a strategic business plan that expands the company’s customer base and ensure its strong presence
  

Description

Could you be Electrum’s next outbound campaign manager? Have you conceptualized and executed integrated product campaigns that generate leads? To apply, upload your CV and share details of a campaign you have worked on by answering the questions below.

Where you'll fit in at Electrum:

Electrum is an exciting B2B software company that is growing at an exponential rate. Our customers include some of South Africa's biggest household names, and we are looking for you to help us extend our reach.

You will join our growing marketing team and work closely with the sales, product and technical teams to develop and drive marketing campaigns that grow our business.

As Electrum's outbound campaign expert you will collaborate and execute against our marketing and sales strategy to generate awareness and marketing qualified leads. Conceptualising, executing, measuring and optimising campaigns will be key components of your daily tasks. We will do this by mapping demand generation programs and nurture streams to the buyer and customer journeys, managing campaign budgets and determining the marketing tactics to execute against.

Daily execution and duties include but are not limited to:

• Market segmentation and go-to-market collaboration sessions to jointly define the campaign strategy by product
• Own the end-to-end outbound campaign enablement
• Produce and contribute to content
• Analyse, optimise and report against each campaign
• Database management
• Manage external events
• Utilise sales and marketing software tools
• Conduct market research and monitor industry trends and behaviours
• Collaborate with agencies, as required
• Work within budget
• Ensure brand standards are met

You are Electrum's ideal candidate if you are:

• Able to handle multiple tasks with competing priorities under minimal supervision

• A strategic and critical thinker who exercises independent judgment and discretion
• Technologically savvy and resourceful
• Results oriented, solution focused and have a problem-solving attitude
• Team oriented, energetic, and able to bring positivity and support to those around you
• A strong collaborator and enjoy fostering relationships
• An effective communicator in speaking and writing English
• Self-motivated with a learning attitude and a sense of urgency
• Enjoy high-energy environments and have a startup mentality

ABOUT US

HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review, lowering the cost of accessing tech careers.

In 2016 we won first prize in Facebook's Innovation Challenge, with Facebook selecting us as the most socially impactful startup operating in Africa and financially backing us, alongside Google . We were originally launched from the University of Cambridge, and our leadership team consists of world-leading talent from companies such as Google, Amazon, 2U/GetSmarter, Yoco and PwC, and those who have previously built and gone on to sell large businesses.

Join us at a time when we are reinventing tech education and how technology can drive higher quality education at scale for markets that have some of the most underperforming tertiary institutions and schools globally.

ABOUT THE PROGRAMME

HyperionDev’s 12-month Graduate Trainee Programme is the perfect opportunity for ambitious and proactive graduates to fast-track their career by joining an edtech company scaling rapidly across the UK, Europe and Africa.

For 2021, we have Graduate Trainee positions open in Marketing, Customer Success, and Strategy & Operations. We are looking for candidates who are creative problem-solvers, have a keen interest in technology and the startup ecosysm, and have a track-record of achieving high goals in their academic and/or personal life.

As part of this Programme, you will gain tremendous learning and hands-on experience in your chosen field(s) of work, and unparalleled exposure to the nuances of planning, execution and decision-making within a high-growth startup. You will get a chance to work on special projects as well as day-to-day execution to build up your skills in specific functions, learn from our experts, and contribute to your team’s success.

Step into a team of highly talented, motivated and high-performing individuals who chose this industry because they care about our mission to close the global tech skills gap by enabling education that is an accessible alternative to traditional university degrees.

APPLICATIONS CLOSE ON 5 NOVEMBER, 2020.

ROLE AND RESPONSIBILITIES

In a Graduate Trainee role, you will actively engage with various projects, teams and departments to maximise your exposure to our business operations and gain an understanding of the edtech industry. In particular:

• As a MARKETING TRAINEE, you will create and manage marketing assets, assist with running and analysing marketing campaigns, contribute to our content strategy, plan and manage events, and help in reporting on performance metrics & budgets.
• As a CUSTOMER SUCCESS TRAINEE, you will analyse and report on customer (student) data, obtain NPS data and public reviews, address queries and customer satisfaction issues, identify inactive or detractor students and problem-solve with them to ensure on-time graduation and placement outcomes, contribute to the overall brand recognition through engagement campaigns.
• As a STRATEGY & OPERATIONS TRAINEE, you will support our management in gathering data, analysing trends and making decisions on how we further our products and enter new markets. You will also help optimize the policies and processes for our business as well as internal people operations.

Location: Open for all South Africa

Operations initiatives have a direct impact on millions of rides happening on the platform every single week. From Day 1, Operations team members are hands-on, collaborating with teams across the company to derive success.In an Operations role, you will put into practice the work we do to move the world a few steps forward, make a better journey for our customer and community.

Responsibilities:

This role is reporting to Country GM, will be responsible for driving the following business priorities; rider and driver acquisition and engagement, service quality, compliance, safety and financial fraud and optimizing existing polices and process to generate growth and minimize our risk in these areas:

We’re looking for someone who has experience in implementing processes at scale, process optimization, has confirmed the ability and willingness to “roll-up sleeves” and get involved with operations. We want a creative problem solver who will drive innovative solutions, while also holding firm to be ethical, and “always day one, champion’s heart”. They need to have the emotional intelligence to work in a fast paced environment with a diverse set of partners all over the world.

About the Role

• Develop a deep understanding of our rider and driver base, products, services and programs, and drive the growth from supply and demand, with multiple channel and tools.
• Contribute to the development of our customer strategy, new products and services
• Develop the experimentation and implementation plan for new launches/ roll-outs or continuous engage with drivers and riders.
• Work with cross-functional partners and global teams to project manage the execution of Africa business priorities

Location: Open for all South Africa

As DiDi Safety Operations Manager your main responsibility will be managing the Incident Response Team, in providing a seamless post-incident experience. In addition to this, you will be actively working with the SA Local Teams and International Safety Team on developing initiatives to ensure a safe and comfortable experience for all users.

Typical interactions will include liaising with law enforcement, cooperating with local governments and working closely with other functional teams such as Legal, Government Affairs, Marketing, Public Relationship, Finance, and Operations.

The ideal candidate will manage projects and day-to-day operations, deliver results aligned to business goals, create working groups and solve problems effectively. In addition, they will have experience in dealing with transport complaints and working with local authorities or having previous law enforcement experience.

Job Description

• Support the Incident Response team when managing cases and intervening when required to ensure the correct levels of customer care is provided
• Actively review cases and perform case studies to identify solutions to prevent/mitigate scenarios from occurring again
• Manage and maintain policies, processes. and work instructions in a single repository
• Onboard and educate the Incident Response team when there are process or policy updates
• Validate business cases with data-driven analysis and provide recommendations to drive key metric performance and achieve targets
• Conduct long and short term financial analysis/planning to support business strategy and decision making
• Managing insurance claims to ensure the highest level of care is provided to our users
• Respond to queries from local governments and ensure all processes meet regulations
• Liaise with local law enforcement and assist with ongoing investigations
  

Location: Open for all South Africa

Product teams at DiDi create the vision for the future of DiDi mobility: deeply understanding our customers to solve their transportation needs with innovative technology, make the better journey for our customer and community. DiDi’s Marketplace team creates the technology behind our ridesharing marketplace by connecting riders with drivers at the push of a button. Our solutions expand user access, deliver reliability, and provide more transportation choices to users across our global markets.

About the Role

The fundamental goal of Product Operations is to ensure we create the right products to move our business forward. Product Operations works closely with cross-functional partners to surface needs, prioritize, test, rollout and iterate on products.

What You'll Do

• Define the operating structure and processes to implement on product strategy as an individual contributor on a highly-effective product operations team
• Lead a community of strategic leaders to encourage meaningful impact to the business
• Maintain regular communications with key partners across the org
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product lifecycle
• Develop an end-to-end product rollout plan, and project-manage implementation
• Collaborate with key partners (legal, tax, policy, support etc) to prepare the product for launch
• Track core business metrics related to the product
• Identify key problem areas and/or geographies impacted by the product post-launch
• Surface and advocate for key insights from the business to advise product improvements

Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
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Location: Open for all South Africa

DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.

DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.

For more information, please visit: www.didiglobal.com/news

About The Role：

Marketing team are so important to every expansion team. We're looking for a Marketing Lead to help bolster brand presence and attract new customers through exciting and innovative marketing strategies and campaigns, and also to take care of the marketing function at the very beginning of our business. Being part of the marketing team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This is a great opportunity to join a rapidly growing team that is shaping the future of transportation.

Your Responsibilities:

● Define and implement a framework to identify and priorities strategies and campaigns in new country

● Strategy. Get the insights, plan, prioritize and execute the projects to reach our growth goals

● Set up and lead the media agency pitch, selection, negotiation, objective setting, evaluation, management of media vendors.

● Develop the brand’s media strategy, audience definition, integrated media plans for both offline and online channels.

● Build our marketing measurement capabilities (analytics, methodologies and dashboards) for media, partnerships, sponsorships, social media, events and other marketing efforts.

● Develop attribution to set up marketing mix modeling and other multi-channel attribution models for efficient media mix.

● Integration and optimization of the user journey across all digital touch points such as CRM, Social Media, Youtube, Web, SEO.

● Stakeholder Relationship. Manage and work with different stakeholders in order to set campaigns, budgets, and projects along the region

● Work cross-functionally and with marketing team across the country to help establish the systems and processes that will consistently drive our business growth

iKhokha is seeking a Customer Support Officer to join our Growth Division. We are looking for an outstanding individual who is customer-centric, with a sense of urgency and commitment to respond to and resolve technical support queries from our customer base.

So what will you do?

You will be responsible for acting as a liaison between customers and various internal iKhokha ‘hubs’ assisting with complaints and any queries relating to but not limited to: Orders, deliveries, cancellations, refunds, exchanges, Merchant accounts, billing, statements, technical hardware, software and product related queries.

iKhokha is seeking a Customer Success Specialist to join our Activation's team. We are looking for a self-motivated individual who is energetic, focused on customer centricity and able to provide a seamless service to our customer base.

So, what will you do?

The Customer Success Specialist will be responsible for transaction on-boarding and after sales care to the iKhokha customer base. If you enjoy speaking to customers, have previous technical support experience or exposure and an unwavering commitment to providing an outstanding after sales service, then read on...

iKhokha is looking for a Marketing Coordinator to join our vibrant Creative & Marketing team. The role is based in Umhlanga and reports directly to the Marketing Manager.

We are looking for a young, curious, and enthusiastic individual who is a team player with an interest in all things social!

If you have excellent written communication skills and are keen to support iKhokha in providing a consistent brand voice across all marketing activities to specific audiences, then this role could be the perfect fit for you.

Our ideal candidate should be able to interpret customers’ behaviour and suggest creative ways to increase brand awareness. If you have excellent communication skills and a passion for marketing strategies, we want to meet you!

So, what will you do?

You will be able to interpret customers’ behaviour and suggest creative ways to increase brand awareness.

You will ensure our company’s marketing efforts help us achieve our immediate and long-term business goals.

You will set up tracking systems for online marketing activities and assist with any admin related duties for various marketing campaigns.

The iKhokha Tribe is growing and we are in search of a Product Manager that will help take our Fintech Startup to the next level.

We are looking for a problem solver with vision, someone who can define the ‘why’, ‘what,’ and ‘when’ of a product, and can clearly articulate the business value to the Executive & Product team.

So, what will you do?

You will set the product vision, strategy, roadmap and feature definition for a certain product or product line.

You will be responsible for the product planning and execution throughout the Product Life cycle.

You will gather and prioritize product and customer requirements, defining the product vision, and work closely with the Product and Growth teams to ensure revenue and customer satisfaction goals are met.

You will be able to scrutinize the market and competitive conditions and focus on optimizing a product to achieve the business goals while maximizing return on investment.

Carter is looking for a Temporary Finance Assistant to join our dynamic team in Melrose, Johannesburg. The role will be based at our flagship dealership.

Carter is revolutionising the customer journey and experience to make new car buying hassle free and convenient driven by distinctive technology and data.  

The role is suited for a motivated, detailed-oriented individual that has good interpersonal skills and has the desire to work in a fast-paced environment.

Responsibilities will include:

Responsible for day to day stock duties which include but not limited to:

• Deal invoicing

• Daily debtor’s management

• Performing monthly stock counts

• Liaising with the banking institution and assisting with management of floorplan facility

• Full function stock control (ordering of vehicles, creating orders, stocking vehicles)

• Reconciliation of deal costing

• Liaising with banking institutions to obtain Natis’s

• Preparation and execution of supplier payments when required

• Other finance & administrative tasks as required

This is a 3-month contract position only. The position is a full-time role. Interviews will be held digitally. Only South Africans or individuals with an existing valid South African work permit need apply.  

Founded in 2015, JUMO’s mission is to empower emerging market entrepreneurs with financial choices. It has been an exciting and challenging journey, with many achievements and setbacks. At times, we have had to make difficult decisions, most recently this has been to focus on delivering a strong, lean operating model that builds on our clear successes and reduces our exposure in untested markets.

At JUMO we believe that we have the opportunity in our lifetime to connect every entrepreneur to the financial products they need to grow and prosper. We need exceptional people in key roles to make that happen. Joining JUMO requires boldness, resilience, and innovation. You will need to embrace change and operate comfortably in uncharted territory.

As Strategic Partnerships Manager // Capital & Banking you will be part of a high-performance team that is responsible for creating and developing strategic partnerships with financial services providers to drive financial inclusion in Africa. You will report to the Head of Partnerships // Capital & Banking. The role can be based in South Africa, or in any of our live markets in Africa (Ghana, Zambia, Tanzania, Uganda or Kenya).

If you join us, you’ll

• Develop and maintain strong relationships with specific financial service provider counterparties by being the main point of contact
• Explain the benefits of a partnership utilising sound banking and financial services knowledge with an ability to talk to portfolio strategy, reporting, compliance and data analytics
• Continually monitor and assess the overall portfolio performance against agreed KPIs to identify opportunities to further optimise portfolio growth, customer utility and to enable long term growth of the digital ecosystem
• Identify and share real-time, robust, reliable, insightful business information (which may include regulatory changes, macrotrends in banking and the economy in general) with relevant internal teams that can effectively influence the overall product and portfolio performance
• Drive collaboration and shared consciousness with all internal cross functional teams to ensure all legal, regulatory, data, product, marketing, customer insights, finance and operations requirements are carefully considered to achieve revenue goals and manage risk

Capabilities

• Ability to coordinate and manage complex projects and operations with banking and other capital partners and JUMO resources in other offices
• Ability to build trust and rapport across all layers of our banking partners, from project teams to business leaders and executives
• High levels of intellect and judgement - Someone that makes the right trade-offs, takes right direction, weighted decision making in line with overall JUMO business model
• Strong communication skills
• Ability to break down complex challenges into measurable workstreams and to lead the delivery
• Ability to work in a fast paced ever changing environment and highly adaptable
• Excellent time management, planning and organisational skills
• Exceptional communicator, intelligent and articulate with strong written and verbal skills
• Confident personality with strong presentation ability
• Ability to meet tight deadlines, multi-task, prioritise and handle a diverse workload
• Decisive, detail orientated and enthusiastic with problem solving abilities
• Deep knowledge and experience of how a bank operates, with the ability to identify and mitigate project or operational risks before they arise
• Deep understanding of credit/loan dynamics, with the ability to communicate complex information in simple terms
• Take full ownership and have a ‘buck stops with me’ attitude – an ability to work independently and to make it happen.

Coindirect is an exciting global cryptocurrency platform, payment gateway, MSO remittance and OTC brokerage. Coindirect’s mission is to move the world from fiat to digital currencies. We are growing our team and looking for an ambitious individual to join our sales team.

As a junior sales support executive you will work closely with our team to help meet the day to day business needs of Coindirect. This would include supporting our Director of Sales and Corporate Development Executive with lead generation, pipeline management, organizing meetings and conducting research, as well as general administrative tasks such as updating and managing sales collateral, travel and calendar planning/bookings.

Little experience is required, but we are looking for that is available immediately. Must be a dedicated, proactive, high-energy individual who has a hunger to chase and close new business from cold calls and inbound warm leads, and a keen interest in the payments industry. This is an initial 3 month contract with the possibility of extension.

This position would be ideal for a recent graduate or someone at the early stages of their career. The perfect candidate will have some experience dealing with customers or working within a team. The role offers a great opportunity to develop training skills and build strong relationships with clients in a rapidly growing industry.

Who You Are

• You are a great communicator on the phone and via email – you can provide information verbally and in a collaborative fashion with great customer rapport
• ou are a multi-tasker – who has the ability to pick up new systems quickly
• You are a great team player – you’ll be working with people across diverse global offices and will need to work collaboratively with them

Invictus Capital is a global leader in alternative investments and developed the first tokenized cryptocurrency index fund after launching in 2017. Invictus offers a self-managed online platform that allows for 24/7 subscription and redemption as well as performance tracking globally. We have grown to a team of 30 with over R1bn under management and continued to pioneer in the space; our platform is supported by over 15,000 investors from more than 150 countries. Get ready to join a dynamic environment at the most exciting company in Africa.

We are looking for an experienced Talent Lead to help our company find and retain excellent team members. You will be entrusted with an ongoing quest to discover talent, build a strong employment brand and ensure great relationships with both candidates and employees. You will foster the high-performance, globally competitive internal culture and arrange events to establish close-knit ties between team members.

What is a Talent Lead?

To excel as Talent Lead, we expect you to be experienced in full-cycle recruiting and employment branding. You should have a sharp eye for talented people and a steady commitment to help them find success in our company. You will need to take charge of the entire end-to-end process right from gathering specifications from the department leads through to the eventual onboarding of hires. Tech/engineering recruitment experience will count in your favour.

Responsibilities

• Determine current staffing needs and produce forecasts
• Develop talent acquisition strategies and hiring plans
• Lead employment branding initiatives
• Perform sourcing to fill open positions and anticipate future needs
• Plan and conduct recruitment and selection processes (interviews, screening calls etc.)
• Take steps to ensure positive candidate experience
• Assist in employee retention and development
• Organize and/or attend career fairs, university graduate programs or other related industry events
• Use metrics to create reports and identify areas of improvement

Invictus Capital is a global leader in alternative investments and developed the first tokenized cryptocurrency index fund after launching in 2017. Invictus offers a self-managed online platform that allows for 24/7 subscription and redemption as well as performance tracking globally. We have grown to a team of 30 with over R1bn under management and continued to pioneer in the space; our platform is supported by over 15,000 investors from 150 countries.

We want a candidate that has a passion for financial markets and promoting the democratization of finance, and is proactive and aggressive in identifying opportunities in this evolving and dynamic space. In this role, the candidate will be a thought leader for Invictus Capital and its products & services while developing a keen understanding of blockchain technology.

Responsibilities:

• Identify and develop new business opportunities within the InvictusCapital.com platform and related brands
• Develop product specifications to drive development efforts around new initiatives
• Interact directly with the asset management and regulatory community to provide market insights
• Participate in the development of marketing and branding activities for our funds
• Develop and refine business development strategies and processes
• Conduct research on the competitive environment and position our products appropriately
• Plan and facilitate in-person meetings with traders, wealth/fund managers, exchanges and key ecosystem partners; travel as necessary
• Work directly with our quant trading and analytics teams to gain market knowledge and expertise

We are working on a project to develop an interactive website to tell a compelling story on KwaZulu Natal's waterways. We are looking for two interns to join the project part-time (two weeks a month) for three months at a rate of R3,500 per month.

We've learned that asking for CVs is not the best measure of ability. To this end, we would like to take a more practical approach.

THE TASK:

- tell a story using publicly available data on waterways in KwaZulu Natal
- highlight an important and/or unique aspect of each waterway in KwaZulu Natal
- build any other interesting elements that might enhance your story

Bolt is one of the fastest-growing startups in the world with over 30M happy customers in 35+ countries, from Europe to Mexico to Africa. We’re building the future of logistics – one platform that connects you with cars, motorcycles, scooter sharing, or food delivery from your favourite restaurant. Fast, convenient and affordable service for everyone.

We're looking for a Country Manager to join our Bolt Food team and manage all business operations in the country.

What you'll be doing:

• Own and manage Bolt Food business operations in your country
• Setup and scale operational processes for courier operations, restaurant operations, and other functional areas in your market
• Hire and manage an Operations and Sales team
• Define and reach business goals, mainly focused on business growth, profitability, and stakeholders’ great experience (eaters, restaurants, couriers)
• Analyse metrics and implement projects to improve operational and financial city metrics. We are a data-driven company
• Work closely with Regional Manager and HQ teams to resolve any operational or product issues

ABOUT LULALEND

Lulalend is a FinTech company with a belief in the power of small business. We work hard to empower businesses across South Africa with the funds they need to grow. Small business owners are the foundation for growth in our economy, and they deserve an easy and inspiring lending process.

Lulalend was founded because there is an underserved market for access to funding that the banks and other lenders overlook. We innovate in order to significantly reduce this credit gap - directly assisting our economy and job creation on a grand scale. So, by joining our team you’re helping businesses stay open, grow and offer more job opportunities. Yay you!

Lulalend is a one of a kind business – literally. There is no-one in South Africa doing what we’re doing yet, because we’re awesome!

OUR VALUES

At Lulalend we:

• Are passionate about helping SMEs succeed
• Believe in responsible lending
• Strive to offer an unbeatable customer experience
• Value humility and teachability
• Embrace technology
• Communicate openly
• Work hard and play hard

OVERALL PURPOSE

Lulalend is South Africa’s first and only online and automated business-lending platform aimed at providing small and medium businesses with quick access to funding to help them grow! We use data, technology and design to efficiently deliver capital to a market underserved by banks.

Our customers are at the heart of everything we do - this role will oversee our entire Sales Operations team which makes it a pretty big deal and that’s why we’re looking for someone exceptional. This is a newly created role responsible for driving forward new customer acquisition and ensuring the continuous improvement and delivery of a top-quality customer service experience.

Main responsibilities will include:

• Ensuring long-lasting customer relationships are maintained
• Setting sales targets to achieve business growth
• Successfully managing the Sales Operations teams to ensure targets are met, teams are motivated and best practises are followed
• Stepping in to assist Agents with converting prospects and getting customers over the line
• Increasing sales effectiveness through analysis of conversion and drop-off rates in the funnel
• Developing sales strategies to expand our company’s customer base ensuring the customer experience is world-class
• Providing detailed and accurate sales forecasts and reports to Exco
• Overseeing sales operations methodologies, processes and systems, identifying areas for improvement and closing out bottlenecks
• Responsible for monitoring and evaluating commission incentives in line with Finance
• Responsible for team structure, headcount, performance monitoring and team motivation
• Lead, motivate and coach our Sales team in order to enhance performance and achieve high employee and customer satisfaction scores
• Keeping abreast of market trends, emerging markets, innovation and tech forward solutions

THE COMPETENCIES WE’RE AFTER

• Customer obsessed
• Results orientated
• Commercial acumen
• Problem-solver
• Strong analytical skills
• Hands-on team player
• High level of EQ
• Outcomes focused
• Solid sales and negotiation skills
• Forward-thinking
• Excellent communication skills

ABOUT LULALEND

Lulalend is a FinTech company with a belief in the power of small business. We work hard to empower businesses across South Africa with the funds they need to grow. Small business owners are the foundation for growth in our economy, and they deserve an easy and inspiring lending process.

Lulalend was founded because there is an underserved market for access to funding that the banks and other lenders overlook. We innovate in order to significantly reduce this credit gap - directly assisting our economy and job creation on a grand scale. So, by joining our team you’re helping businesses stay open, grow and offer more job opportunities. Yay you!

Lulalend is a one of a kind business – literally. There is no-one in South Africa doing what we’re doing yet, because we’re awesome!

OUR VALUES

At Lulalend we:

• Are passionate about helping SMEs succeed
• Believe in responsible lending
• Strive to offer an unbeatable customer experience
• Value humility and teachability
• Embrace technology
• Communicate openly
• Work hard and play hard

OVERALL PURPOSE

We’re looking for a talented UX Designer to join our growing fintech business to help us provide a world-class end to end user journey. This is a newly created role and an opportunity to build out our UX strategy and deliver our vision.

This role will see you collaborate with cross-functional teams throughout the design process in order to define and drive the user experience that SMEs in South Africa deserve when using financial services. You’ll work with the Product and Engineering team to take our web and mobile experiences to the next level. We’re looking to build end-to-end journeys that help SMEs thrive in a tough market. These journeys need to be seamless, considerate and where relevant WOW.

Responsibilities will include:

• Collaborate with Marketing, Data Science and Engineering Teams to deliver the best user experience for our customers
• Understand user problems and needs deeply and clearly
• Conduct user research, interpret data and create user stories in order to implement user experiences that are intuitive and easy to use
• Collaborate to map user journey into storyboards and wireframes
• Take briefings, conduct project scoping and requirement gathering and translate requirements into visual designs and prototypes
• Explore design ideas and directions and effectively communicate these for development
• Collaborate with the frontend Development team to ensure journeys are delivered to high quality standards
• Build out design guidelines, best practices and UX and UI design standards
• Keep up-to-date with design trends to ensure a creative and forward thinking design output
• Educate the wider business on design principles and the value of a customer-centric approach

THE COMPETENCIES WE’RE AFTER

• Excellent communication and collaboration skills
• Creative and imaginative - entrepreneurial spirit and ability to think outside the box
• Excellent attention to detail
• User-focused, you think and act customer first
• Ability to roll up your sleeves
• Problem-solving capability
• Good prioritisation and time management skills
• Deadline driven - you know what success looks like and how to measure it
• Able to live, demonstrate and get excited about the Lulalend values
• Comfortable working in a start-up environment

Job Purpose:

We are looking for someone to join our Drone Operations team, who can communicate effectively (in Spanish/Portuguese, English and Afrikaans) with multiple external stakeholders as well as the relevant stakeholders within Aerobotics, namely the customer and finance teams. Your primary focus will be drone partner communication and engagement, as well as all internal administrative tasks related to data collection, including financial operations.

Key Responsibilities:

1. Responsible for all communications relating to drone operations are sent out timeously, to the intended audience, with the correct information, every time.
2. Possess the ability and understanding of drone operations, communication process, context of current deals and activities, to independently identify what actions need to be taken.
3. Responsible for the timely, accurate, and complete recording of pilot invoices. Interrogate the information received against our expectations and follow up any discrepancies.
4. Responsible for providing payment information to the finance team to enable seamless payments to our drone partners.
5. Extracting invoices, statements and communicating in the appropriate manner with our stakeholders.
6. Provide support to pilots, commercial team, clients and other stakeholders in a professional and efficient manner.
7. Driving pilot engagement by means of newsletters and other marketing content
   

An exciting opportunity has become available, for a highly creative, passionate Junior New Product Development Coordinator for Faithful to Nature.We’re home to analysts, creatives, activists and innovators. We believe in doing things differently and are busy pioneering the natural health wellness industry. From our humble beginnings, we’ve grown to service thousands of loyal customers across South Africa, we’re now a late-stage startup looking to scale our business and stamp our mark on South Africa’s retail sector.

The Junior NPD Coordinator will work with the NPD Buying and technical team as well as the stock controller. The Junior NPD Coordinator will assist the team with identifying product requirements and formulations, supplier partnerships, and price negotiations. Once these steps are finalised, the full implementation of the process will be handed over to the Junior NPD coordinator. The Junior NPD coordinator will carry full responsibility for steps detailed below in the development process, and for successfully bringing own label new products to market.

Roles And Responsibilities

Project management

• Maintaining timelines for all new products in the different product categories.

• Supplier management

• Work with suppliers through the product development process.
• Follow-up with suppliers on critical production milestones from cost finalisation to first shipment.
• Follow through supplier agreements to completion.
• Review and assist with Own Label manufacturing processes internally.

Quality Assurance

• Maintain electronic copies of supplier Food Safety Management Systems, Organic Certification certificates, compliance documents, trading terms and all technical prerequisites.
• Liaise with organic certifiers.
• Ensure sample management of all retention samples and related paperwork.

Packaging coordination

• Create detailed briefs for the design team and follow up on dielines for all packaging.
• Manage critical paths for packaging implementation on new CI in consultation with NPD Buyers.
• Coordinate necessary documentation for technical copywriter.
• Ensure packaging realisation to be signed off internally and with the supplier.

Analysis and product performance review

• Category evaluation Perform regularly scheduled sales reviews of current items.
• Do competitor analysis on a regular basis
• Do Pricing Analysis on a regular basis
• Make recommendations to Own Label buyers for discontinuations, reformulations, new products, etc.
• Manage customer feedback reviews
• Compile weekly sales reports for NPD Team

SKU Management

• Item set-up and maintenance
• Ensure all product information remains current and accurate.
• Briefing SKUS, Barcodes, BOMS (Bill of Materials)

• General administrative duties loading cost prices, RSP’s, etc
  
  

Other Ad Hoc Duties

• On time own label launches as per critical path
• Management of small projects such as a learnership for own label development
• loading cost prices, RSP’s, etc
  

We're a startup with a strong purpose, a colourful & extremely driven team and an innovative business model. Excellent terms and growth opportunities.

We're a startup with a strong purpose, a colourful & extremely driven team and an innovative business model. Excellent terms and growth opportunities.

The world is changing.

We all want something different.

At Luno, we see you as individuals.

Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself.

Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We’re changing the financial landscape, and to do so,  well we need the best team on board for our mission. In short, to achieve our goals, we need talented and passionate people who share Luno’s four core values. As simple as that.

A little about us:

• We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum.
• We currently have over 5 million customers across 40 countries.
• We are series B funded, backed by Balderton Capital and the Naspers Group, amongst others.
• Our platform has processed over $8 billion to date
• We’re proud to be one of the world’s most international cryptocurrency teams from 43 different nationalities — working across South Africa, Indonesia, the United Kingdom, Malaysia, Nigeria and Singapore.

The role in a nutshell:

• You will be part of the Payments Team consisting of six people that forms part of Luno's Operations department. The role reports into Marike,  Payments Team Lead.

Your mission will involve:

• Supporting day to day operations related to global customer payments and payment gateways
• Working with the engineering, community and operations teams to identify operational areas of improvement and creating and monitoring new processes to keep teams as efficient as possible
• Performing bank and payment provider reconciliations and investigating any issues that are identified
• Assisting team members with implementing and executing processes related to internal audits, quality control, compliance and training

In your first six months, you will:

• Be able to complete all basic daily operational tasks pertaining to the payments function that contributes to seamless customer experience and uninterrupted operational flow (customer withdrawals, reconciliations, refunds processing, resolving technical issues, etc)
• Assist with customer support queries of a technical nature as well as refunds
• Investigate and resolve queries with external banks and payment providers

The world is changing.

We all want something different.

At Luno, we see you as individuals.

Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself

Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We’re changing the financial landscape, and to do so,  well we need the best team on board for our mission. In short, to achieve our goals, we need talented and passionate people who share Luno’s four core values. As simple as that.

A little about us:

• We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum.
• We currently have over 5 million customers across 40 countries.
• We are series B funded, backed by Balderton Capital and the Naspers Group, amongst others.
• Our platform has processed over $8 billion to date
• We’re proud to be one of the world’s most international cryptocurrency teams from 43 different nationalities — working across South Africa, Indonesia, the United Kingdom, Malaysia, Nigeria and Singapore.

The role in a nutshell:

• You will be part of the Payments Team consisting of six people that form part of Luno's Operations department. The role reports into Marike,  Payments Team Lead.

Your mission will involve:

• Supporting day to day operations related to global customer payments and payment gateways
• Working with the engineering, community and operations teams to identify operational areas of improvement and create and monitor new processes to keep teams as efficient as possible
• Performing bank and payment provider reconciliations and investigate any issues that are identified
• Assisting with running new integrations through testing before launch
• Gathering and understand new integration processes and required operational execution for smooth launch and internal communications
• Exercising maintenance of current integrations and operations and identifying areas of improvement based on current practices
• Implementing and executing processes related to internal audits, quality control, compliance and training

In your first six months, you will:

• Be able to complete all basic daily operational tasks pertaining to the payments function that contributes to a seamless customer experience and uninterrupted operational flow (customer withdrawals, reconciliation, refunds processing, resolving technical issues, etc.).
• Assist with customer support queries of a technical nature as well as refunds
• Investigate and resolve queries with external banks and payment providers

Bright On Capital is looking for a Customer Engagement Officer to lead Bright On Capital’s first interaction with its SME clients. The principle role of a Customer Engagement Officer is to (i) engage, qualify and convert SME sales leads (prospects) generated through either outbound calls and inbound calls. Further, your role is to (ii) support prospective clients through initial Bright On Capital application process. Lastly, your role will be to (iii) provide frontline support for registered clients.

Even though Bright On Capital relies and leverages its online enterprise-lending platform, it is the Customer Engage Officer’s responsibility to provide clients with information about Bright On Capital and its funding solutions to generate the requisite interest from the prospective clients, and once that interest is generated to support the client through the application process, ensuring that the process is quick and simple for the client.

Bright On Capital sets monthly operational targets (KPIs) and service targets for its client associates, that you’ll be measured on.

You’ll be reporting to the sales manager.

At Bright On Capital, the opportunity for growth is as big as your ambition. Whether that’s progressing to a leadership role in your team or exploring an entirely new career path within the business. Maybe this job is part of your journey to starting your own business one day. We have big dreams and we expect you to have the same.

WHAT DOES YOUR ROLE INVOLVE?

1. SME SALES

SME Lead Generation

• Contact SME sales leads provided by our client associates and network of distribution partners (outbound calls)
• Attend to SME enquiries (prospects) that have been received through our marketing initiatives (inbound calls and online interactions)
• Educate prospective SME clients about Bright On Capital, our proposition and how we can assist them with their working capital funding needs
• Understand the client’s business and funding needs, and offer appropriate funding solutions
• Determine whether client meets our minimum funding requirements

Application Support

• Support prospective clients through initial application process
• Encourage clients to apply on our online platform and submit pre-qualification
• Encourage and support pre-qualified clients to prepare and provide the required supporting financial information and documentation to submit to credit team
• Address client applications queries
• Review client documentation to ensure completeness of credit applications
• Filing relevant documentation onto cloud platform

Client Support

• Provide frontline support for registered clients
• Support client associates with registered clients loan request submissions

2. CRM

• All interactions with clients is logged onto CRM system

 3. ADHOC PROJECTS

• Collaborate with products teams to identify and develop funding products  
• Collaborate with technology team on ongoing development of systems, processes, workflows, and business practices to ensure continuous improvements of user experiences, business efficiency and capacity

Bright On Capital is looking for a Client Associate to lead Bright On Capital’s interaction with its SME clients. The principal role of a Client Associate is to (i) develop relationships with prospective SME clients and (ii) guide and support qualified prospects toward becoming new clients. Once an SME client’s funding facility is approved and the client is on-boarded, it is the Client Associates role to (iii) maintain an understanding our customers’ recurring funding requirements, and (iv) offer the Bright On Capital working capital funding solutions that best suit their needs.

Even though Bright On Capital relies and leverages its online enterprise-lending platform, it is the client associate’s responsibility to “hand hold” the client through their lending journey, ensuring that the process is quick and simple for the client.

Bright On Capital sets monthly operational targets (KPIs) and service targets for its client associates, that you’ll be measured on.

You’ll be reporting to the sales manager.

At Bright On Capital, the opportunity for growth is as big as your ambition. Whether that’s progressing to a leadership role in your team or exploring an entirely new career path within the business. Maybe this job is part of your journey to starting your own business one day. We have big dreams and we expect you to have the same.

WHAT DOES YOUR DAY-TO-DAY ROLE INVOLVE

1. SME SALES

Development and Qualification of SME Leads

You’ll be required to work with our Customer Engagement Officers to:

• Develop a pipeline of prospective SME clients
• Educate prospective SME clients about Bright On Capital, our proposition and how we can assist them with their working capital funding needs
• Understand the client’s business and funding needs
• Determine whether client meets our minimum funding requirements
• Encourage client to apply on our online platform
• Address client queries

Review funding applications

• Review registration and highlight incomplete aspects of submission for client to action
• Review client data to assess risks of application fraud
• Review bank statements to establish:
• Cash flow generation, liquidity and profitability; and
• Identify key customers and key suppliers
• Ensure completeness of financial information and documentation required by credit team;
• Review client financial information to ensure it meets minimum funding criteria for the type and size of funding facility requested
• Submit funding application and provide funding recommendation for credit team review and approval

2. SME CREDIT ASSESSMENT

Upon the preliminary approval of the facility by Credit:

• Prepare and present funding quote (term sheet) to client
• Collect any additional information requested by credit
• Request and collect trade references  
• When required, conduct site visit to:
• Validate information provided
• Assess SME’s operational and administrative capabilities and capacity

3. SME ON-BOARDING

On-board SME client

• Assist and support client with their on-boarding, which includes:
• Collection FICA and compliance documents
• Support client in:
• Signing online legal agreement and provision of sureties
• Establishment of SME Clearing Account
• Facilitating change of bank of details with relevant debtors

4. ACCOUNT MANAGEMENT

Generate Funding Opportunities

• Engage registered clients periodically (at least once a month) to understand client’s
• Monthly revenue objectives and potential procurement (sales) opportunities
• Identify potential invoices, purchase-orders and contracts that they may require funding
• Develop and document monthly funding pipeline for internal purposes

Prepare and Process of Loan Applications

• Assist clients with submission of loan applications  
• Review loan application and documentation
• Understand and review supply chain and delivery timetables in order to inform cashflow movement and loan durations  (ops team to validate)
• Review loan application and documentation
• Support of on-boarding new debtors if required)
• Submit loan request to finance approval and disbursement

Post-Investment Credit Maintenance

• Assist credit team with ongoing risk management, monitoring, financial reporting, compliance and maintenance of financial covenants

5. ADHOC PROJECTS

• Collaborate with credit and product teams to identify and develop funding products  
• Collaborate with technology team on ongoing development of systems, processes, workflows, and business practices to ensure continuous improvements of user experiences and business efficiency

Takealot.com, South Africa's leading online retailer, is looking for a highly talented Marketing Coordinator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reporting to the Head of Retail Marketing:

Your responsibilities will include:

• Load promo and merchant priority on Google Ad Manager timeously.
• Monthly Google Ad Manager reports for promo and merchant priority campaigns.
• POE screenshots & documentation.
• Execution of weekly merchant priorities i.e. prompt buyers and suppliers for briefs, send relevant specs, follow-ups, artwork and stock approvals.
• Scheduling & Loading Merchant Priority Flyouts.
• Manage Marketing Inbox.
• Daily monitoring & trafficking of all inbound Marketing enquiries from Zendesk, Conversocial & Marketing inbox, escalating to relevant team members and responding directly where possible.
• Creating and management of coupons using the coupon tool.
• Booking of merchant priority campaigns into Asana and check against marketing calendar.
• Administrative support for all Marketing team members.
• Administration of all Marketing-led competitions and prize-draws (including winner selection, prize fulfilment and CPA compliance documentation).
• Ad hoc support for all Marketing team members in coordination of daily duties and administrative tasks.
• Assist with administrative tasks around broadsheets.
• Send weekly Marketing Activity Updates.
• Partnership and sponsorship assistance, such as: Weekly/monthly offers (e.g. Mobicred, FNB), Discovery Mall, UBM, Varsity Vibe, Vouchers (request & issue), Approve eBucks
• Management of merchant priority sampling campaigns.
• Event co-ordination and management.
• Prepare marketing reports and presentations by collecting, analysing, and summarizing all applicable data.
• Keep promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt
• Assist brand team.
• Competition agreements for Radio ads.
• Sourcing products for TV ads.
• Influencer campaigns.
• Assist Traffic Manager.
• Creating Asana tasks for promo’s, newsletter, weekly carousels, flyouts.
• Following up on creative.
• Building and maintaining brand stores.
• Uploading Ts and Cs on site.
• Supporting function to the Retail Marketing Managers.

Attributes required:

• Smart, hard-working, with demonstrable integrity
• Excellent written and verbal communication
• A passion for retail and marketing is essential
• Bias towards action and solution-oriented
• A self-starter and fast learner with an active thirst for knowledge
• Willing to take direction and able to work independently, demonstrating initiative
• Highly organised with meticulous attention to detail, and a well-structured thought process
• Ability to multi-task and to meet tight deadlines
• Comfortable working under pressure in a fast-paced environment
• Confident, with very strong interpersonal & communication skills and a proven ability to build productive relationships quickly
• The ability to be reactive and adaptability to work in a fast-paced environment
• Good numerical and analytical skills – adept at creating formulae, graphs etc.
• Fast and diligent learner
• Motivated self-starter with a drive for results
• A strong working knowledge of Excel / Google sheets and Microsoft Office

takealot.com, a leading South African online retailer, is looking for a highly talented Email Marketing Manager to join our team in Cape Town. In this role, you will be responsible for the design, curation and maintenance of Takealot’s promotional email and CRM briefs and content.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the CRM Specialist

Your responsibilities will include:

• Email Marketing Strategy - Develop & Implement overall email strategy, annual goals, KPIs, reporting needs, and working cross-functionally across stakeholders.  Together with the broader Email and CRM team, you will be responsible for proactively researching and evaluating existing email and digital marketing solutions to assist with the Email Marketing Strategy.
• Email Performance  Daily, weekly & monthly operational and management reporting on all email types. Meeting and exceeding daily, weekly and monthly targets
• Reporting & Monitoring all email types to analyse results, deep-dive performance problems, recommending solutions, implementing solutions, and ultimately monitoring problems to correction.
• Manage and grow the in-house Email Marketing team.  Coordinate marketing team and work closely with and support the Retail Marketing and other Marketing Managers to achieve overall growth KPIs.
• Email Send Schedule - In collaboration with the broader Marketing and Retail teams, you will be responsible for designing the weekly email send schedule to meet the required targets and Retail priorities.
• Email Campaigns - You will be responsible for conceptualising, briefing and executing Takealot’s commercial Email and CRM campaigns. This requires all emails to be accurately and timeously briefed, designed, approved and deployed.  Manage your department’s input into the marketing calendar, driving alignment across the marketing team to ensure that all functions address and deliver on the Merchant,Brand, CRM  and promotional priority requests. This may require work outside of standard business hours and will be managed accordingly.
• Audience Segmentation & Database Management - You will be responsible for selecting and segmenting Email audiences to achieve optimal campaign results. Furthermore, you will be responsible for the maintenance of the subscriber database (incl. unsubscribe and preference change requests)  

Attributes required:

• Excellent written communication and copywriting skills
• Capability to present ideas succinctly in writing and verbally
• A grounding in Marketing and Communication principles
• Highly organised and efficient, with an ability to work towards and meet tight deadlines
• Creatively minded with an ability to craft numerous campaigns across multiple departments
• Solutions-oriented with a proactive and can-do attitude
• Strong analytical skills with a passion for using data to inform marketing decisions  
• A strong working knowledge of Google sheets and/or Microsoft Excel
• A passion for using technological solutions to improve performance
• Versatile and with the appetite to learn by doing
• Exceptional eye for detail
• Ability to work in a fast-paced environment
• Previous experience with enterprise level email automation tools (Salesforce & Litmus) advantageous
• Experience in team management
• SQL Skills (advantageous)
• Bilingual (advantageous)

takealot.com, a leading South African online retailer, is looking for a highly talented Junior Brand Manager to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people to join us. We offer a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to be part of building something great.

Reporting to the Brand Manager, your responsibilities will include:

• The Junior Brand Manager will work closely with the Brand & Communications team and our content and design teams to coordinate and manage assigned brand projects and campaigns.
• Engaging with key cross-functional internal teams, stakeholders and third-party agencies to complete briefs and project manage campaigns from start to finish to ensure expectations are managed across the board and deadlines are met.
• Take ownership of brand project management briefing processes.
• Task and manage marketing channel managers to support and execute brand marketing campaigns.
• Create excitement around the brand and help come up with ideas to further build brand equity and development.
• Input ideas for new and existing brand campaigns and take ownership of their development and implementation.
• Daily management of brand campaign documents like marketing calendars, campaign & project control documents, battleplans, briefs and campaign decks.
• Assist with brand reputation management by creating communication briefing documents and assisting with internal research and investigations.
• Assist with monthly brand marketing administration.

Attributes:

• Highly organised with meticulous attention to detail and a well-structured thought process.
• Ability to multi-task and to meet tight deadlines.
• Very strong interpersonal skills and experience of marshaling cross-departmental resources towards daily goals and objectives.
• Proficiency in Microsoft Office - Microsoft Excel experience essential

SweepSouth is Africa's largest online home services platform, offering services in home cleaning, gardening, plumbing, electricians and more. Services are supported by the SweepSouth shop which provides consumers with a variety of home essentials online.

We are looking for a Senior Content Manager to join our Marketing Team to create, plan and strategize creative and engaging content for our customers and suppliers. The ideal candidate is a skilled and imaginative writer and strategist with an eye for detail. Feel free to include links to your content or portfolio in your application so we can get an idea of your best work.

Responsibilities

•      Write clear and compelling copy for various mediums (e.g. newsletters, banners, offline)
•      Own, understand and breathe the SweepSouth brand and communicate that through messaging, tone and creative to our target audience
•      Conduct thorough research, analysis and interviews for the aligned strategic direction
•      Work together with the marketing and design team to help build marketing projects and campaigns
•      Provide creative direction for new and existing content containing videos, GIFS and images
•      Gather feedback from the internal teams and consolidate it into a strategic plan for execution
•      Explore innovative ways to improve communication between the company and suppliers to improve engagement and improve worker morale
•      Own performance of copy and A/B test variants to improve this
•      Help to be a champion of SweepSouth values and culture internally and externally

SweepSouth is South Africa’s largest home services APP which connects people with experienced, reliable, efficient and insured home service providers in minutes. From home cleaning and gardening to plumbers, electricians, handymen and more!

SweepSouth is in search of a new full-time team member to join our marketing team. This position will be available immediately. The successful candidate will need to be based in Cape Town.

We currently operate in most areas of Cape Town, Johannesburg, Durban, Centurion and Pretoria and we're rapidly expanding into new areas.

We're looking for a talented Lead Designer to join our growing SweepSouth marketing team.

Responsibilities:

• As the Lead Designer, you’ll be in charge of managing & innovating SweepSouth’s visual brand identity
• Maintain brand consistency and quality across all materials
• Ensure high-quality production of all SweepSouth materials, as well as provide guidance and quality control
• Conceptualise and create digital campaigns (newsletters, social media) as well as offline (print, gadgets, vehicle branding)
• Challenge the status quo with your out of the box thinking.
• Stay up to date with the latest design trends.
• Inspire the team and company
• Help to be a champion of SweepSouth values and culture internally and externally

The world is changing.

We all want something different.

At Luno, we see you as an individual.

Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself

Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We’re changing the financial landscape, and to do so,  well we need the best team on board for our mission. In short, to achieve our goals, we need the best people in the world. As simple as that.

A little about us

• We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum.
• We currently have over 4 million customers across 40 countries.
• We are series B funded, backed by Balderton Capital and the Naspers Group, amongst others.
• Our platform has processed over $8 billion to date
• We’re proud to be one of the world’s most international cryptocurrency teams from 43 different nationalities — working across South Africa, Indonesia, the United Kingdom, Malaysia, Nigeria and Singapore.

The role in a nutshell:

We are looking for a product owner who appreciates the beauty in the mechanics of each product feature. You'll ensure the voice of our customers is represented in our product strategy. Along with our talented team of Lunauts, you'll be responsible for designing and delivering our product roadmap. You get to work in a dynamic and fast-paced environment, where ownership is key.

You'll work with cross-functional pods to help scale Luno to the next level. The role will report to Alex, Luno’s Head of Product, meet him here.

Your mission will involve

• Creating and maintaining a high-level product roadmap, where you define product strategy based on Luno’s vision
• Conducting market research and competitor analysis
• Collaborating with a brilliant bunch of Product Owners from different teams in order to build short-term delivery plans
• Working with the data and UX teams to research, prototype, test and validate ideas
• Working with the engineering team to translate our product roadmap into detailed requirements
• Working with the marketing team to roll-out and communicate product changes to customers
• Coordinating work between multiple teams across multiple countries
• You wave the flag for customer experience and product quality. Especially by understanding our customers through analysis, research, and direct interaction.
• Recruiting, managing and guiding your team to the next level.

• Continuously monitor the effectiveness of product changes and recommend improvements
• Help facilitate growth by defining and optimising for key metrics
• Understand our customers through analysis, research and direct interaction

In your first six months, you will

• Complete your onboarding program. After getting comfortable with the basics, you'll start learning our patterns in a safe, easy-to-follow way.
• Understand Luno’s product roadmap and vision
• Meet the wider team and work closely with  Product Owners.
• After completing the onboarding program, you'll begin your journey contributing to your pod's success. You'll help plan the next quarter's objectives and key results (OKRs) and will begin working on our product roadmap. We succeed as a team, so we will provide you with regular feedback from your manager and peers and will encourage you to do the same.

LifeCheq is a fast growing and innovative, tech-based financial consultancy firm operating in Cape Town, Pretoria and Johannesburg. We help clients link their goals and values to an actionable roadmap, and help them achieve these goals. Our in house software is key in helping us achieve this, and we are looking for a Product Owner to help us deliver on our vision.

This role will report to the CTO, and be initially shared across two software teams. One is focused at client facing features, while the other internal tools/processes.

In this job you’ll

• Support the CTO, and work closely with stakeholders to define and champion the long-term product vision;
• Own the product roadmap, providing regular updates to the business;
• Work closely with stakeholders to understand, analyse and refine product requirements for the backlog as user stories with acceptance criteria;
• Ensure the team is productive, with a clear, well defined set of features to build;
• Act as primary point of contact between the business and development team;
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals;
• Attend daily development team standups, planning meetings, and retros
  
  

Experience & Qualifications

• Previous experience in software product development team of at least 4 years;
• Prior experience as a Product Owner
• Excellent communication skills
• Organised
• A passion to drive projects forward
• Competent with modern project management tooling such as GSuite, issue trackers (eg Jira, YouTrack, Trello), diagramming tools and presentation software
• Relevant degree and project management experience a bonus
  

Superbalist.com is a fast growing online fashion business based in South Africa.  We’re obsessive about our high performance yet collaborative culture, and are looking for leaders to join our team. We think big, move fast, take ownership and are used to winning. We’re lucky to be surrounded by colleagues who are experts in their field, working together to create a world class brand.

We’re looking for people who:

• are decisive
• are continuously learning & improving
• think big
• are proactive
• obsess about the customer and the customer experience
• are accountable
• collaborate
• are trustworthy, approachable and open minded
• simplify processes and solve complexity

If that sounds exciting to you, then you may be right for Superbalist, and ready to help us build SA’s biggest and best fashion retailer.

We’re looking for a Product Manager to join the team and build out our Product Discovery portfolio across all our platforms (web, mobile and native applications).  You’ll work within an agile development team to define product roadmaps, translate customer needs into solutions, and develop features through established best practices for engaging consumers. You’ll interact with many parts of the company and must be personable and skilled at gathering requirements, data analysis, process flow definition, prioritising projects and setting expectations.

Reports to

Head of Product

The Role

• Develop and implement a strategy for delivering maximum business and customer value.
• Balance long-term strategic improvements with short-term requirements in the context of a fast-paced retail and operational environment.
• Manage feature delivery from requirements analysis, design, technical specifications, development, internal and user testing, documentation, training, and operational release.
• Effectively manage both internal and external partnerships on projects from concept-to-delivery to ensure that products and roadmap priorities are delivered per specifications and on schedule.
• Develop, track and present routine and ad-hoc product performance updates, with the goal of improving key operational metrics; lead the forecasting and planning process for your product roadmap.
• Coordinate product development and delivery across multiple departments to include but not limited to software engineering, marketing, customer services, and user design.
• Developing communication plans and building a strategy to engage customers with product conception through to development.

Superbalist.com is a fast growing online fashion business based in South Africa.  We think big, move fast and take ownership. We’re lucky to be surrounded by colleagues who are experts in their field, working together to create a world class brand.

We’re looking for people who:

• are decisive
• are continuously learning & improving
• think big
• are proactive
• obsess about the customer and the customer experience
• are accountable
• collaborate
• are trustworthy, approachable and open minded
• simplify processes and solve complexity

If that sounds exciting to you, then you may be right for Superbalist.com, and ready to help build SA’s biggest and best fashion retailer.

We’re looking for a hardworking and ambitious Junior Product Manager to join the team, and develop their product management skills alongside some of the best PM’s in the business. You’ll work within an agile development team to define product requirements, translate customer and business needs into solutions, and develop features through established best practices for engaging consumers. You’ll interact with many parts of the company and must be personable and skilled at analysis, gathering requirements, detailed definition of work to be done, prioritisation and communication.

Reports to

Product Manager: Retail and Logistics

The Role

• Deliver key initiatives: from requirements analysis, design, technical specifications, documentation, development and testing through to impact analysis and reporting.
• Definition and documentation of business rules, process flows and development requirements.
• Coordinate product development and delivery across multiple departments to include but not limited to software engineering, data science, customer service, delivery and fulfilment partners and user experience design.

The iKhokha Talent team is searching for a Junior Copywriter.

As a startup making waves in the Financial Services space, we’re looking for our own creative rockstar and truth seeker to join our iKhokha Creative Team.  

To be our next aspiring creative maverick, you will need to have solid writing and conceptual abilities, and a desire to learn and grow.

You must also be a team player, self-starter, free-thinker and an all-round lekker human who gets a buzz out of helping South African small businesses flourish.

So, what will you do?

As a Junior Copywriter, you’ll work closely with our Creative and Marketing teams to write communications and advertisements that drive business growth and build our brand. If you are keen to play a key role in helping SA’s fastest-growing FinTech & make business easier for South African entrepreneurs, then #JoinTheHustle

The Deal Breakers:

1 – 2 years’ work experience as a Junior Copywriter, Content Writer, or similar role.

A qualification in Copywriting, Marketing, Communications, Journalism, or relevant field.

Copywriting samples; a portfolio of published articles or conceptual work.

An ability to write with simplicity in a clear, creative and informative way.

Excellent writing and editing skills in English.

Experience with Content Management Systems (e.g. WordPress, Hubspot etc.)

Basic knowledge of SEO and keyword research tools.

Familiarity with social media campaigns and planning.

Solid time-management skills.

Secondary language (e.g. Zulu, Xhosa) is advantageous.

An opening is available to #JointheHustle at iKhokha. Our Talent team is on the hunt to find a Logistics Manager who can build a world-class logistics and supply chain system for our growing department.

Why would you consider this? It is an awesome opportunity to join a young, dynamic team and get exposure to the exciting field of fintech with a growing, nationally recognized South African brand.

So, what will you do?

You will be responsible to influence and steer key strategic decisions around supply chain, logistics and procurement.

You will have the freedom to build and implement a world-class logistics and supply chain system based on your vision and industry best practice.

You will work with a young, dynamic team within an entrepreneurial scale-up culture.

The Deal Breakers:

Degree, diploma, or equivalent qualification in Supply Chain Management / Logistics.

Minimum of 3 - 5 years’ management experience in a national logistics/supply chain team.

Industry knowledge and experience in an e-commerce, telecommunications, ICT or electronic goods environment would be advantageous.

Proficient tech skills. MS Office Suite, inventory stock management systems etc.

Must be willing to upskill, mentor and coach junior team members in the Logistics and Procurement Teams.

Strong analytical and problem-solving skills and able to provide detailed reporting to Executive team and understand what metrics to track and monitor.

Must be a self-starter / entrepreneurial and willing to get their hands dirty in a company with a scale-up culture.

Must be able to handle pressure and adapt to change in a dynamic, rapidly shifting environment.

Excellent organizational and communication skills.

Strong attention to detail.

iKhokha is hunting the Durban market  for a diligent, hardworking team member to help us control, monitor and ship iKhokha stock. Are you our next Logistics Specialist? The position will be based at our iK HQ in Durban. If you think you have what it takes to join our cool, humble and friendly iKTribe, read on …

The deal breakers?    

Completed Matric

1 – 2 years’ work experience that can demonstrate adequate office & technical ability

Experience working in logistics / dispatch environment advantageous

Proficient in Microsoft Office Suite

Additional Skills:

Technically minded

Attention to detail

Strong time management skills

Communication skills

Ability to work well with others

Organization & planning skills

Works well with deadlines.

iKhokha is on the hunt for a Service Designer. Up for the challenge of helping us take our Fintech Startup to the next level? If you deliver your craft with a purposeful, human-centered design approach and create high quality, unified and efficient systems, we want you to join the iKhokha Tribe.

We’re looking for someone that is able to articulate service strategy and define transformative service experiences that benefit our customers, employees, and the business as a whole.

After all, a wise man once said, “A design isn’t finished until somebody is using it.”

So, what will you do?

You will be supporting the various functions within iKhokha to develop new and enhance existing cultural conditions, practices, and rituals to design user-centred services.

You will bring an optimistic and entrepreneurial mindset to our work, supporting Executives to spot and enable new opportunities within the Fintech space.

You will set future visions for products and services that inspire people and meet needs whilst designing with technologists and developers to take services live.

You will take research into actionable insights and be able to communicate this in a succinct and human-centered way to stakeholders.

Prodigy Finance is a platform that delivers socially responsible financial services; making it possible for students from more than 150 countries to fulfil their dream of studying at the world’s top universities and schools by financing their international postgraduate studies, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$800 million through the platform to fund over 18,600 students.

We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse and Deutsche Bank.

Why this is an amazing opportunity

This role is perfect for someone who thrives in a complex environment and wants to supercharge their career by experiencing first-hand what it is like to be part of an energetic, extremely fast growing company.

The sense of impact and reward will be huge.  You will help to build a product which makes a very real difference in the world. Be a part of delivering socially responsible financial services to the masses; make it possible for students from more than 150 countries to obtain the finance to fulfil their dream of studying at the world’s top universities and schools.

We are a small non-hierarchical team; this means that you are going to get exposure to all aspects of our business immediately.  You’ll gain as much accountability as you can handle and have a huge influence on scaling the company.

Our team is very international and very sociable; you will interact with the broader business on a regular basis. The position will be based in Cape Town.

One of our goals is to build one of the top FinTech teams and cultures anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential and creating the best working environment possible. If you want to work somewhere where you're learning from some of the best brains in FinTech, this would be a good fit.

Why join Prodigy Finance

• Be a part of a pioneering global growth company
• Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding – exponential growth. Happening right now
• Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
• Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
• We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
• Gain an inside perspective on the functioning of a venture-backed FinTech startup, backed by top VCs, learn day-to-day management and build functional expertise
• Build a platform that helps to make a very real difference in the world

What you will do in the role

The primary function of a Collections Administrator is to manage processes around arrears borrowers, directly and with service providers, actively working the delinquent portfolio, trace processes, managing legal recovery processes with the Collections Manager and Legal support.

Specific responsibilities are to:

• Manage the early-, mid – and late stage delinquent accounts against required collections targets
• Maintain required SLA’s and/or turnaround times on borrower communication/queries
• Manage arrears notifications and discussions through both one-on-one and volume communications processes using multiple channels
• Advise and educate borrowers on repayment options and consequences of non-payment
• Trace non-communicative borrowers using desktop trace and internal resources and liaise with outsourced tracer to locate borrowers
• Manage communication regarding arrangement processes with borrowers who are unable to pay
• Understand and advise borrowers on the best solutions and processes that would assist them in their current situation
• Hit targets in a fast paced, high volume and high quality customer services environment
• Ensure weekly tasks are completed

What you will be measured on

You’ll be measured on the following:

• Compliance with relevant regulatory requirements on collections processes
• Ability to cure delinquent accounts by working with the borrower to bring arrears up to schedule
• Ability to negotiate favourable repayment plans with delinquent borrowers
• Daily number of interactions with borrowers and the quality of these interactions

What you need to be great at

• Have an empathetic yet firm approach to dealing with high net worth individuals
• Proven people management skills, preferably with people from different cultures and countries
• Strong attention to detail and administrative discipline
• Proven listening, empathy and communication skills
• Proven ability to remain calm under immense pressure
• Ability and willingness to deal directly with specific tasks and enquiries where required
• Advanced troubleshooting and multi-tasking skills
• Excellent interpersonal and communication skills, both verbal and written
• Ability to assess complex situations and use creativity to solve problems
• Established negotiation skills
• Proven ability to operate independently
• Self-assurance and a confident manner
• Have the ability to debate in a constructive manner and to challenge conventional wisdom

Prodigy Finance is a platform that delivers socially responsible financial services; making it possible for students from more than 150 countries to fulfil their dream of studying at the world’s top universities and schools by financing their international postgraduate studies, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$800 million through the platform to fund over 18,600 students.

We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse and Deutsche Bank.

What will you do in the role?

We are looking for an experienced Servicing Specialist to join our Servicing Team based in Cape Town. This person will be fully accountable for managing customer interactions, processes and systems around loan servicing and repayment.

Prodigy Finance’s Servicing Team is located in Cape Town, South Africa with the role reporting to the Servicing Team Leader.

What are some of the roles and responsibilities of this role?

•  Managing your attendance, time keeping and personal effectiveness to maintain required SLA’s and/or turnaround times on borrower communication/queries
•  Providing professional, warm clear customer service to assist and educate borrowers (our customers) on:
•  How to use our customer app and portal and how to access self-service features
•  All queries relating to their loan, loan statement and managing the repayment and final settlement of their loan.
•  Cure delinquent accounts by working with the borrower to bring arrears up to schedule
•  Repayment options, how to make a payment and the consequences of non-payment
•  Understand and advise borrowers on the best solutions and processes that would assist them in their current situation
•  Work with other teams and customers i.e. inter-functional assistance and feedback
•  Having deep subject matter expertise development over the course of time
•  Hit targets in a fast paced, high volume and high quality customer services environment
•  Ensure weekly tasks are completed

What would the ideal candidate be great at?

•  Have an empathetic yet firm approach to dealing with high net worth individuals
•  Proven people management skills, preferably with people from different cultures and countries
•  Strong attention to detail and administrative discipline; able to identify, escalate and correct any errors when made by any part of the team or business
•  Ability to listen well and show empathy
•  Proven ability to remain calm under immense pressure
•  Ability and willingness to deal directly with specific tasks and enquiries where required
•  Advanced troubleshooting and multi-tasking skills
•  Excellent interpersonal and communication skills, both verbal and written
•  Ability to assess complex situations and use creativity to solve problems
•  Established negotiation skills
•  Proven ability to operate independently
•  Self-assurance and a confident manner
•  Have the ability to debate in a constructive manner and to challenge conventional wisdom
•  Process control and process thinking – understanding the impact of how changes upstream affect customers and stakeholders in all parts of the value chain
•  Accountable, being comfortable with being the first point of contact by internal and external stakeholders
•  Great financial acumen, understand the functional and operational elements of a financial business and products
  

Prodigy Finance - who are we?

Prodigy Finance is a platform that delivers socially responsible financial services; making it possible for students from more than 150 countries to fulfil their dream of studying at the world’s top universities and schools by financing their international postgraduate studies, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$800 million through the platform to fund over 18,600 students.

We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse and Deutsche Bank.

What will you do in the role?

We are looking for an experienced Customer Service Specialist to join our Front Office Team based in Cape Town. This person will be fully accountable for managing customer interactions, processes and systems around loan applications.

Prodigy Finance’s Servicing Team is located in Cape Town, South Africa with the role reporting to a Customer Service Team Lead.

What are some of the roles and responsibilities of this role?

•  Managing your attendance, time keeping and personal effectiveness to maintain required SLA’s and/or turnaround times on borrower communication/queries
•  Providing professional, warm clear customer service to assist and educate our customers on:
•  How to apply for a loan and how to access self-service features
•  All queries relating to a customer considering a loan and up to us releasing the funds.
•  Understand and advise customers on the best solutions and processes that would assist them in their current situation
•  Work with other teams and customers i.e. inter-functional assistance and feedback
•  Having deep subject matter expertise development over the course of time
•  Hit targets in a fast paced, high volume and high quality customer services environment
•  Ensure weekly tasks are completed

What would the ideal candidate be great at?

•  Have an empathetic yet firm approach to dealing with high net worth individuals
•  Proven people management skills, preferably with people from different cultures and countries
•  Strong attention to detail and administrative discipline; able to identify, escalate and correct any errors when made by any part of the team or business
•  Ability to listen well and show empathy
•  Proven ability to remain calm under immense pressure
•  Ability and willingness to deal directly with specific tasks and enquiries where required
•  Advanced troubleshooting and multi-tasking skills
•  Excellent interpersonal and communication skills, both verbal and written
•  Ability to assess complex situations and use creativity to solve problems
•  Established negotiation skills
•  Proven ability to operate independently
•  Self-assurance and a confident manner
•  Have the ability to debate in a constructive manner and to challenge conventional wisdom
•  Process control and process thinking – understanding the impact of how changes upstream affect customers and stakeholders in all parts of the value chain
•  Accountable, being comfortable with being the first point of contact by internal and external stakeholders
•  Great financial acumen, understand the functional and operational elements of a financial business and products

‍

Our Human Resources department guides and manages the overall development of the company's' staffing requirements, performance planning, monitoring & reporting. The HR officer will be responsible for supporting the entire business through implementing efficient and effective human capital practices.

• Recruitment, Selection and On-Boarding
• Administration of all relevant documentation
• Office Staff Recruitment
• Liaising with recruitment agency to obtain suitable candidates
• Schedule and conduct 1st interviews with candidates
• Provide shortlisted candidates to line management to interview
• On-board and induct successful candidate
• Shopper Recruitment
• Administration of all relevant documentation
• Accurately track and report on all shopper recruitment
• Onboard successful shoppers
• Compile banking details sheet and ensure finance team receives it in a timely manner
• Driver Recruitment
• Administration of all relevant documentation
• Accurately track and report on all driver recruitment
• Onboard successful drivers
• Compile banking details sheet and ensure finance team receives it in a timely manner

• IR/ER Management
• Drafting appropriate warnings based on employee transgressions
• Managing the grievance process and advising/implementing further IR interventions
• Drafting notice to attends based on investigation and evidence provided
• Scheduling inquiries, sending notices to employees, booking in relevant diaries
• Initiating disciplinary inquiries
• Communicating disciplinary outcomes based on chairpersons’ recommendation
• Capturing all IR related information onto HRIS
• Coaching and mentoring line management in the correct implementation of disciplinary action
• CCMA experience

• Payroll Administration
• Timeous processing of all payroll documentation – New engagements, Terminations, employee submissions, AOD’s, Travel Claims,
• Leave Administration, tracking and reporting

• Training and development
• Ensure employee(s’) job spec(s) and key performance areas should be printed and available for review, should the new employee have any questions, regarding their respective job specifications
• Identify training needs
• Facilitate staff coaching and mentoring

• General HR Management
• Provide various reports to Operations/HR/Exco (weekly or monthly)
• All general HR administration

Ozow is the future of payment — a world-class payment platform for customers and merchants that is Ozow easy, Ozow fast, and Ozow secure. With benefits as big as our ambitions, we’re looking for candidates who can inspire us and be inspired by us. We’re striving to become the industry leader that provides the simplest and easiest way to pay. And while we’re on our way to building an inclusive payments market, we’re building an equally inclusive workforce. So, join us as we achieve big things and beyond.

More about this Ozow fantastic position

We are looking for a creative, and process-driven social media manager to support the social media marketing manager by taking ownership of the brand’s social media pages and organic strategy. The position requires someone with a track record of implementing an organic social media strategy that results in increased brand engagement and enhanced social media presence.

Ozow has an incredible company culture and it will be your responsibility to showcase this in accordance with the social media strategy. You’ll be required to match the dynamic pace of the business by utilising content creation tools and apps to develop meaningful content fast in order to jump on trending topics to establish that brand as the market leader.  

Your roles and responsibilities

1. Community management across all digital marketing channels (Facebook, Twitter, Instagram, LinkedIn, Youtube, Google business profile). This involves responding to queries and complaints but also being the voice of Ozow on social media channels.
   
2. Social media page management involves keeping all Ozow social media pages up to date with relevant content and information. You will be responsible for scheduling and posting content, updating descriptions and page info, and performing relevant searches to share on the Ozow platforms.  
   
3. Organic content ideation. The social media strategy has an organic component for each channel which you will be responsible for executing. This involves researching content ideas that align with the brand and working with the relevant Ozow team members to jump on trending topics to elevate the brand's presence on social media.
   
4. Reporting on key organic page metrics such as sentiment, page growth, organic reach, and engagement.

Ozow is the future of payment — a world-class payment platform for customers and merchants that is Ozow easy, Ozow fast, and Ozow secure. With benefits as big as our ambitions, we’re looking for candidates who can inspire us and be inspired by us. We’re striving to become the industry leader that provides the simplest and easiest way to pay. And while we’re on our way to building an inclusive payments market, we’re building an equally inclusive workforce. So, join us as we achieve big things and beyond.

More about this Ozow fantastic position

Ozow is looking for a fast-paced, high-energy, and talented mid-level graphic designer to bring our visuals and branding to the next level. As Ozow is scaling up, this graphic designer will have a great impact on the visual direction of our brand. They will form part of our strong and growing creative team, collaborating with Ozow’s creatives and executives to execute Ozow’s standard of excellence.  

Your roles and responsibilities

• Using design software to create high-quality, innovative, and engaging visuals.  
• Designing visuals for marketing purposes, such as content for social media; digital advertising; Ozow’s website.
• Designing visuals for internal purposes, such as internal branding and merchandise; digital and printed collateral for merchants; visual content required for sales and pitch decks.
• Working closely and collaborating with Ozow’s designers, ensuring deliverables are produced efficiently and promptly according to the needs of the business.  
• Communicating regularly and clearly with all members of the creative team, including regular reporting to the executives and managers involved.  
• Executing on the design strategy of a project, and creating the elements, layout, and format required in order to align them with the creative leads’ intent, in a way that is consistent with the consultations and conceptualisation leading up to the project.
• Integrating executive and stakeholder feedback into the final designs.
• Providing insight and guidance to the creative team, on the latest design trends and technologies to ensure Ozow stays ahead of the curve.  

Ozow is the future of payment — a world-class payment platform for customers and merchants that is Ozow easy, Ozow fast and Ozow secure. With benefits as big as our ambitions, we’re looking for candidates who can inspire us and be inspired by us. We’re striving to become the industry leader that provides the simplest and easiest way to pay. And while we’re on our way to building an inclusive payments market, we’re building an equally inclusive workforce. So, join us as we achieve big things and beyond.

More about this Ozow fantastic position

Ozow is looking for a fast-paced, high-energy and talented 3D animator to take our video content to the next level. This 3D animator will be a first for Ozow, and will thus have a significant impact on the 3D design and animation direction of our brand. This 3D animator will form part of our strong and growing creative team, collaborating with Ozow’s designers, creative leads, and executives to execute videos that uphold Ozow’s standard of excellence.  

Your roles and responsibilities

• Using computer software to create high-quality, engaging special effects, animation as well as other visuals required in the creation of 3D animations.
• Creating 3D animations for marketing or internal purposes, such as content for social media digital advertising; Ozow’s website
• Working closely and collaborating with Ozow’s designers, ensuring deliverables are produced efficiently and promptly according to the needs of the business.
• Communicating regularly and clearly with all members of the creative team, including regular reporting to the executives and managers involved.
• Executing on the 3D strategy of a project and create movement of the elements required on screen in order to align them with the creative leads’ intent, in a way that is consistent with the consultations and conceptualisation leading up to the project.
• Integrating executive and stakeholder feedback into the final animations.
• Providing insight and guidance to the creative team, on the latest 3D animation trends and technologies to ensure Ozow stays ahead of the curve.

The grocery industry is undergoing several exciting changes and Zulzi is looking for a Finance Manager to support our grocery business. This role will provide financial support and analysis for the Zulzi team located in Sandton. The Finance Manager will primarily focus on leading various financial analyses and driving cross-business initiatives along with key controllership processes. This role will play a critical role in liaising with finance leaders as the teams coordinate on several areas from month-end reporting to analyzing various business initiatives/projects. The Finance Manager will provide an opportunity to build strong relationships with many stakeholders cross-functionally, in addition to participating, facilitating, and solving complex cross-finance projects.

Key areas of responsibility

• Coordinate between marketing, software development, data analytics and sales teams to lead ad hoc analysis and provide insight into grocery metric performance
• Have a passion for delivering process improvements and seek identifying process improvements for managerial reporting and standardization across different financial systems and key performance indicators
• Take the lead, with subject matter experts as needed, to drive integration of subsidiaries on key business processes
• Provide oversight and support for various controllership activities including month-end closing, forecasting, and reporting.

• Demonstrated financial acumen and analytical experience delivering forecasting, budgeting, and variance analysis, and data interpretation of business impact and results
• Proven track record of taking ownership and driving results
• Strong ability to work with business leaders to deliver results, including the ability to persuade with data.
• Demonstrated record of continuous process improvement, including the ability to innovate and simplify both finance and operational processes
• Success building and maintaining cross-business partnerships and influencing without authority
• Advanced problem solving and root cause analysis combined with proven ability to communicate those analyses
• Highly analytical, detail-oriented and strong business sense; proven ability to manage new ideas and creative solutions
• Manage and prioritize workload and achieve effective results in a fast-paced, growing and ambiguous environment
• Advanced knowledge of Excel, SQL, and other analytical tools

• Monthly reporting of key funding requirements and ageing to stakeholders.

• Preparation of accounts payable reports (including but not limited to Age Analysis, Open Orders, Rebates, RFCs, Credit Limit, GRIR capturing)
• Manage/create Supplier Invoicing (Rebates / Margin Support).
• Follow up on Supplier Invoices and ensure collection (cash/credit note).

• Monitor the day-to-day financial operations within the company, such as payroll, invoicing, and other transactions.
• Oversee financial department employees, including financial assistants and accountants
• Contract outside services for tax preparation, auditing, banking, investments, and other financial needs as necessary
• Track the company's financial status and performance to identify areas for potential improvement
• Seek out methods for minimizing financial risk to the company
• Research and analyze financial reports and market trends
• Review financial data and prepare monthly and annual reports
• Present financial reports to board members, stakeholders, executives, and clients in formal meetings
• Stay up to date with technological advances and accounting software to be used for financial purposes
• Establish and maintain financial policies and procedures for the company
• Understand and adhere to financial regulations and legislation

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We're building the most powerful growth engine for African startups and their founders.

Founders Factory Africa (FFA) is unlike any place else you’ve ever worked. We are venture builders dedicated to solving some of Africa’s biggest challenges and capitalizing on it’s incredible potential by leveraging market and tech opportunities. Over the next five years, we’ll build 40 businesses from scratch and scale 100 existing growth-stage ventures through our venture development programs. Backed by leading corporates, such as Standard Bank – the continent’s largest bank – we have access to their vast resources, infrastructure, and expertise and will bring those to bear for all our ventures and entrepreneurs. Starting with FinTech and HealthTech, FFA will expand our focus as we grow, adding other sectors that include retail, transportation, energy, and education.

Our Culture

Our goals are audacious, and we want to work with people who share our passion for pursuing transformation at scale. We believe that good ideas can come from anywhere - not just the top - and we love to build our way out of uncertainty. At FFA, you will work with and meet outstanding and diverse talent from across the continent and help us build a collaborative, inclusive, and supportive network. You will work faster (and learn faster) than you ever have before.

With offices in Johannesburg and London, we are building an ambitious, talented, and passionate team, ensuring that Founders Factory Africa is the continent’s best partner for founders.

We’re looking for an enthusiastic intern to join our high-growth, venture development company. You’ll have a passion for making a difference within the African start-up ecosystem. You will ideally have prior exposure to building and delivering digital content and be interested in learning more about this space. This is a 3-month role during which you will be working with the FFA partnerships team and interacting with all other team members on a regular basis. This is also an opportunity to get direct exposure to a venture development company building and scaling over 100 startups across the continent. This means direct interaction with teams across the continent, cross-functional exposure (e.g. technology, product, marketing, investment etc) and a focus on what’s new within the world of tech startups in Africa.

Corporate | Startup collaboration is widely recognised as offering great opportunities for corporates and startups involved. Across Africa however, there is little local content and few locally focused conversations on the topic. We are looking for a rock star content manager to create a buzz across corporates on the continent to showcase the value and bring out the best practice to drive greater corporate | startup collaboration and generate opportunities for Founders Factory Africa and our portfolio businesses.

About you

• The ideal candidate is passionate about building a brand identity and online presence through the management and dissemination of multimedia content online – ideally focused on enterprises (corporates). This involves developing content strategies, growing an online community and tracking that community's growth, among other duties.
• Deep passion and curiosity for tech and start-ups and a hunger to learn
• Loves creating and curating quality content to tell a story, shift perceptions and drive ACTION·  
• Experience running digital marketing campaigns across FB/Google/Twitter/LinkedIn/Others
• Understands what buttons to push across what platforms to get most ROI out of all content
• Obsesses about metrics and anchors them in everything you do
• Has a track record of building a following on social media through delivering a cross-platform content strategy
• Outstanding people skills, humility, hustle and resilience

Peach Payments enables businesses to easily accept payments on their websites and mobile apps. We build online payments systems for Africa.

Our goal is to deliver an awesome experience for our customers and users. In everything we do, we strive to make it as easy as possible for our merchants to focus on their business while we take care of their payments needs.

Today we work with businesses in South Africa and Mauritius and are now rapidly expanding our presence to other countries across Africa.

Come join the team that is changing the way businesses and consumers transact online in Africa.

We like individuals who are willing to go the extra mile, take ownership and initiative. We encourage our team members to take that extra step to make an impact on the business and their careers.

The Opportunity

Operations Specialists are the superheroes behind the seamless experience that we offer our merchants and partners.

As an operations specialist you are part of the team that manages the day to day operations of Peach Payments and also interact with our customers and banking partners on a daily basis. Since we are a small team this also leads to potential leadership opportunities within the organization in a 1-3 year time frame.

Responsibilities

Since we are a fast growing business and team, the roles and responsibilities for the team members will rapidly evolve and change over the course of the year as the individual develops.

Some responsibilities will include:

• Support merchants with technical integration of our API's
• Merchant Training on Peach Payments systems
• Partner management - Engage with our banking / payment partner to facilitate key processes
• Manage and facilitate on-boarding of new partners
• New Merchant On-boarding
• Operations support - day to day operations support for merchants
  

The Role:

Peach needs a strong analytical, experienced B2B demand marketer to help us continue to scale our growth in Africa. As a member of the team you will help us build the practice and experiment with digital journeys, media, creative and messaging to garner best practices that help grow our user base and revenue.

We’re looking for a curious, data-driven and determined performance marketer who has experience managing multi-channel digital marketing campaigns that drive both leads and pipeline, measured against efficiency targets.

About us:

Peach Payments make online commerce and digital payment acceptance easier and more accessible across all Africa. Based in Cape Town, South Africa, we work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food delivery services, whether you are ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbor’s side-hustle e-commerce store. For these partners and their customers, we aim to provide delightful experiences that make it as easy as possible to facilitate online payments.

What you’ll do:

• Partner with the sales team to help define and understand their target segments and lead planning for campaigns and tactics we can use to drive leads within those segments.
• Determine media, creative and messaging to drive customer acquisition
• Participate in exploratory conversations with platform partners and payment partners that will allow us to accelerate pipeline and user growth
• Create and manage paid media campaigns to drive lead volume to the sales team
• Drive strategy for acquisition marketing with an eye on driving measurable results across all segments.
• Drive step function changes in acquisition driven growth globally in Peach Payments’ target segments, primarily for our Small & Medium Enterprises (SME)
• Contribute to our content marketing priorities by selecting subjects and managing freelancers to create the content
• Partner on unstructured analysis to identify pain points/gaps for various conversion events.
• Lead the paid media strategy, planning and execution to develop and activate multi-channel strategies while growing traffic and achieving favorable lifetime value versus cost of acquisition, as well us upper funnel metrics like Reach, Cost per Click, Cost per Lead, Marketing to Sales lead conversions.
• Conceptualize and write email campaigns for sales lead generation in Freshsales and Mailchimp
• Drive overall planning of conversion and optimization goals for various measurable time periods. Identify appropriate data sources, reporting and processes to continuously measure and optimize
• Conceptualize, document and execute a test and learn tactical plan by journey, channel, creative that can be shared with internal partners like website engineering, design and sales to concept and launch tests aimed at driving increased lead volume and quality
• Continuously evaluate our tools and channel stack. Make recommendations for how we can augment them to increase efficiency, insight, and performance

We are looking for an experienced sale associate to join our growth team and grow our business across a diverse merchant base and industries in South Africa.

Please visit www.PeachPayments.com to learn more about us. This position will be based in Johannesburg, South Africa.

As a Sales Associate you will:

• Take ownership of sales and business growth in your territories / regions to meet your targets
• Identify high-potential prospective customers and grow new revenue from businesses of all sizes
• Build and maintain relationships with executives, operational teams and developers
• Define and execute new sales strategies to effectively showcase Peach Payments
• Work with the product and operations teams to help design new products to solve problems for your merchants
• Identify and develop partnership opportunities with development agencies, industry players and other complimentary businesses
  

Overview:

• We welcome applicants to join our Client Onboarding Team, which provides first-class support to our users.
• We’re looking for crypto fanatics who have the capacity to get stuff done because they love helping people.
• We’re a startup operating in a fast-paced environment. Everyone here works exceptionally hard. You must be willing to work some evenings and weekends where necessary.

Responsibilities:

• Ensure individual and corporate clients receive a high quality onboarding experience;
• Conduct due diligence on new clients;
• Coordinate directly with our Compliance Team to implement Know-Your-Customer and Anti-Money Laundering (KYC/AML) procedures;
• Develop and maintain procedural documentation and training materials to help record our processes and scale the team;
• Strive to make your work as efficient as possible by creating or improving processes and automating as much of your work as possible.

We’re looking for an experienced, ambitious and driven Product Manager to join us in changing the way people send and receive parcels - a cross functional collaborator who can bring all the pieces of the puzzle together. As Pargo’s first Product Manager, you will take the lead on delivering new products to market as well as work closely with the exec team to set the product roadmap and strategy. This is the perfect opportunity for an experienced Product Manager to add enthusiasm in delivering new products and services while building towards a Head of Product role.

We offer a dynamic work environment, competitive remuneration, and a chance to be part of a fast-growing business that is busy disrupting the logistics landscape in South Africa and the rest of the continent.

What You Will Do

Working with the tech, design, sales and marketing, operations teams and our logistics partners, you will plan, design and launch new product offerings into the market. This role will see you defining short to medium-term product roadmaps and ensuring we deliver a phenomenal product. Working collaboratively with our exec team, you will be responsible for our product, its end-to-end features, including third-party operational partners.

• Build an understanding of our clients and end-users through market research and customer engagement in order to adjust development accordingly
• Interact with existing clients and end-users to determine new offerings and features and validate ideas
• Develop and manage the product roadmap, prioritising in line with the strategy and business objectives by determining and managing budget, scope and time constraints
• Overseeing the development of our product by planning resources and timelines and coordinating with external parties
• Engage with third-party logistics providers to ensure cost-effective service to deliver an end-to-end product
• Stakeholder management – you are the link between stakeholders and our operations and development team, ensuring buy-in and the delivery of clear instructions and deliverables for our developers
• Adopting a mindset of product iteration, responsible for evaluating progress at each stage of the development process

Ozow is the future of payment — a world-class easy, automated, and ultra-secure EFT solution that helps customers pay in just a few seconds and merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).

We’re looking for candidates who can inspire us and be inspired by us. Join us on our journey as we become the industry leader that provides the simplest and easiest way to pay. And while we’re on our way to building an inclusive payments market, we’re building an equally inclusive workforce.

‍

More about this Ozow fantastic position

This role is perfect for you if you are an experienced individual who wants to supercharge their career by experiencing first-hand what it is like to be part of an energetic, extremely fast-growing company.

As the Paid Media Specialist you will be responsible for planning, implementing, and optimising display, search, and video campaigns. This role requires the ability to operate on both a strategic and tactical level – from planning to implementation, to reporting.

You will partner with Ozow's internal teams (KAM, PM, Creative, Strategy) to:

• manage and optimize media buys (including digital display, search, social, mobile etc.)
• monitor the evolving media landscape and help develop best practices for the company  
  
• develop a deep knowledge of all media platforms including Google Search, Google Display, YouTube, Facebook, Twitter, Programmatic and other premium media providers

Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).

Ozow is bringing commerce to a wider audience, promoting financial inclusion and innovating for our customers. Paying with us is Ozow easy, Ozow fast and Ozow trusted!

Job Description
This role resides on the Marketing team of Ozow Payment acceptance & experience, part of the consumer payments organization. You will bring prior experience creating new brands and/or rationalizing existing brand portfolios. You have experience leveraging consumer insights to discern a brand’s sweet spot – the intersection of customer desire with the company’s unique strengths. We are obsessed with understanding the needs of our customer throughout their entire journey and are on a mission to elevate their end-to-end payments experience. The cross-portfolio scope of this endeavour requires that you show up as a discipline expert, with an innate ability to earn trust of key stakeholders.

In this role, you will enjoy collaborating with marketing, product management, UX, and design teams across multiple organizations. You will frequently author strategy documents which you will deliver to the most senior leaders of the company. A passion for thinking big and beyond traditional brand constraints will enable you to thrive in our culture of invention.

You will

• Own Brand voice and strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term

• Collaborate with key internal stakeholders to define and communicate strategic positioning for ad products among existing and potential advertisers

• Shape the core narratives with our advertisers and agencies and bring them to life through content, high-touch events, scaled communication campaigns and other media channels  

• Act as strategic lead for new feature updates/ go to market strategies and all marketing initiatives

• Build and measure customer-obsessed content across channels; such as on-stage keynotes, sales presentations, and blog and website content

• Plan and help execute all communications and media actions on all channels, including online and social media ·

• Use compelling and comprehensive data to measure performance of programs and drive innovation

Ozow is the future of payment — a world-class easy, automated, and ultra-secure EFT solution that helps customers pay in just a few seconds and merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).

We’re looking for candidates who can inspire us and be inspired by us. Join us on our journey as we become the industry leader that provides the simplest and easiest way to pay. And while we’re on our way to building an inclusive payments market, we’re building an equally inclusive workforce.

More about this Ozow fantastic position

Ozow is looking for a Recruitment Specialist to undertake all hiring activities, from advertising open roles to interviewing candidates and closing hires. Recruitment Specialist responsibilities include connecting with potential candidates online and offline, screening applications and supporting hiring managers. If you have experience evaluating candidates for roles of various fields and seniority levels, we’d like to meet you.

Ultimately, you will be responsible for hiring qualified people while maintaining a positive candidate experience.

Your roles and responsibilities

• Build and report on quarterly and annual hiring plans
• Finding candidates who raise the bar for the roles we are looking for and convincing them to join us
• Getting the word out that Ozow is an amazing place to work
• Collaborating with our hiring leads to help select the best people for the job and win them over
• Create and publish job ads in various portals
• Network with potential hires through professional groups on social media and during events
• Collaborate with hiring managers to set qualification criteria for future employees
• Screen resumes and job applications
• Conduct initial phone screens to create shortlists of qualified candidates
• Interview candidates in-person for a wide range of roles (junior, senior and executive)
• Track hiring metrics including time-to-hire, time-to-fill, and source of hire
• Design, distribute and measure the results of candidate experience surveys
• Train and advise hiring managers on interviewing techniques and assessment methods
• Host and participate in job fairs
• Follow up with candidates throughout the hiring process
• Maintain a database of potential candidates for future job openings
• Provide new ways of improving the Recruitment functionality through innovation and automation
  

Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated, and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).

Ozow is bringing commerce to a wider audience, promoting financial inclusion, and innovating for our customers. Paying with us is Ozow easy, Ozow fast and Ozow trusted!

Job Description

The purpose of this role is to drive business and operational excellence for Client Success. This means both externally focussed in terms of driving optimisation and productivity improvements with client accounts as well as internally in terms of optimising systems, tools, and processes to improve efficiencies and client engagement.

The role is diverse and will require the following focus:

1. Account Management – management of account tiers that do not have dedicated CS Managers
2. Business Excellence – enhance client engagement and communication
3. Operational Transformation – Drive operational efficiencies in CS through tools and innovation
4. BI – Reporting of key CS metrics to relevant stakeholders to ensure complete visibility across people, process & technology

You Will:

• Optimise the client experience in terms of their engagement with Ozow through digital and automated channels eg. Ozow Website, Training Portal, etc
• Engage with existing clients to fully understand their needs from revenue growth and payment product perspective, and find an opportunity to cross and up-sell to them
• Identify and drive performance improvements for existing clients through rigorous data analysis
• Perform data analysis to track and report on key CS metrics
• Utilise Lean & Six Sigma methodologies to identify performance, product and operational gaps versus industry/competitor benchmarks
• Drive Client Experience excellence through improvements in performance and client satisfaction
• Rethinking operations end-to-end, incorporating digitalization / new advanced technologies along the whole value chain.

• Adapting and embracing new technologies and new business models. Keeping up with new technologies to drive efficiencies & optimisation ie. AI, RPA, etc
• Cultural Transformation and creating a culture of Operational Excellence and Innovation

• Perform regular competitor analysis to evolve and enhance Ozow’s value proposition to existing clients

We’re looking for an experienced, ambitious and driven Implementation Project Manager to lead and manage the on-boarding and integration process of new clients. We offer a dynamic work environment, competitive remuneration, and a chance to be part of a fast-growing business that is busy disrupting the logistics landscape in South Africa and the rest of the continent.

What You Do

Your main responsibility will be to manage the implementation process for new clients and ensure they are operational in the shortest possible time. You will be working closely with the client and liaising internally with our sales-, tech-, operations- and marketing team . This role will see you defining client specific requirements, developing and managing project plans that integrate systems and operations for a quick and smooth go-live.

• Work with clients to understand their processes and requirements to lead a successful implementation, meeting timelines
• Involve pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
• Coordinate and prioritize project tasks, manages timelines, maintain project plans and communicates status to clients, project sponsors and senior management
• Work with internal and client tech teams
• Coordinate and ensure alignment with our own operations teams and outsourced operational service providers
• Ensure appropriate training with client, internal and pick up point staff is completed
• Determine technology, process and people innovation at Pargo to continuously improve our implementation and integrations journey
  

The Contact Center Operations Manager is responsible for the overall direction, coordination, quality and productivity of the Customer Service (CS) team. This position requires a candidate who has the ability to drive process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer focused and metrics driven environment.

Responsibilities

• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
• Prepares call center performance reports by collecting, analysing, and summarizing data and trends.
• Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
• Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  

We are busy building out an Agronomy team that operates like a modern tech team, assembling small, agile "squads of experts" dedicated to mission to solve critical problems faced by Aerobotics.

You will be the first Agronomic Researcher in this capacity and will help us spear-head:

• Academic research - discovering, reading, summarising, and recording the findings published in academic papers published by Agronomists and Scientists all over the world.
• Customer surveys - constructing surveys to send to our network of customers globally, summarising that data, and recording the findings into the relevant datasets.
• Data analysis - extracting insights from large proprietary databases containing orchard-level and tree-level statistics that have been developed and are maintained by Aerobotics.
• Dataset curation - collating data sourced from a variety of sources into a standardized format that can be relied upon by teams at Aerobotics to add context to the data we capture.
• Dataset interpretation - discovering, summarising, explaining, and publishing (with approval) patterns that emerge from the large curated datasets of expert knowledge.

ℹ️ What we do

We are a data analytics company that uses aerial imagery and machine learning algorithms to optimise crop performance for farmers around the world. Farmers are able to interact with this data through our mobile and web apps.

• Our 5 innovations explained
• What we do explained from a farmers perspective

💁🏽‍♀️ Why Aerobotics

Our vision: Building intelligent tools to feed the world.

Our mission: We are a data analytics company using aerial imagery and machine learning algorithms to optimise crop performance for farmers around the world. We make it possible for farmers are able to interact with this data through our mobile and web applications.

History: Since founded in 2014 by James Paterson (CEO) and Benji Metzler (CTO) we have grown to an 80+ people team.

Our impact to date: We have helped farmers manage +/- 80 million trees with clients in 18 countries, including Africa, USA, Spain, and Australia.

Our Offices: Right now we have 2 offices; Cape Town and Los Angeles + remote offices around the globe.

🌳 Why Agronomy

The Agronomy team at Aerobotics is responsible for curating high quality, expert-knowledge datasets that will enable a layer of cognition that exists on top of the data we deliver in our products. As a member of the Agronomy team your work will be directly making our products more intelligent and more useful to farmers all over the world. You’ll be feeding the world.

ABOUT US

HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review, lowering the cost of accessing tech careers.

In 2016 we won first prize in Facebook's Innovation Challenge, with Facebook selecting us as the most socially impactful startup operating in Africa and financially backing us, alongside Google . We were originally launched from the University of Cambridge, and our leadership team consists of world-leading talent from companies such as Google, Amazon, 2U/GetSmarter, Yoco and PwC, and those who have previously built and gone on to sell large businesses. We are looking for team members who are ambitious, motivated and have a track record of over-achieving and exceeding targets.

Join us at a time when we are reinventing tech education and how technology can drive higher quality education at scale for markets that have some of the most underperforming tertiary institutions and schools globally.

ABOUT THE ROLE

The mission of the Account Executive: Recruitment is to place our developers within our customer base of over 700 potential hiring partners by pitching the HyperionDev Connect placement services and marketing our developer graduates across our placement pipeline.

This is an opportunity for an agency Recruiter to transition your career into a internal placements team where you will combine your specialist sales and IT recruitment skills to actively grow and manage our database of client companies and to achieve our placement targets. As the largest coding education service provider in Southern Africa, HyperionDev is committed to closing the tech skills gap through allowing businesses access to affordable, junior tech talent.

The role will require a confident and professional candidate who will be responsible for connecting with potential hiring companies based on market knowledge and research as well as leads generation and professional networking.  The role also requires continuous interaction with our graduate developers throughout the placement process and as well as updating the pipeline on the CRM.

RESPONSIBILITIES

• Assist in securing placements for current and expected graduates by growing client company database
• Be able to engage and develop relationships with prospective hiring companies by continuous market research and lead generation
• Be able to discuss our developer placements value proposition with different client companies
• Ensure client and partner pipelines grow and remain relevant through regular contact
• Understanding the needs and requirements of hiring companies based on knowledge of the technical recruitment industry
• Understanding placement partners recruitment cycles and update the placement pipeline on the CRM
• Support and prepare developer graduates for placements
• Ensure developer graduates’ profiles are complete and ready to present to hiring companies
• Actively engage with developer graduates to ensure technical portfolios, resumes and social media profiles are of high quality and meet our standards
• Engage with developer graduates throughout the placement cycle to arrange interviews, assessments and feedback
• Ensuring the CRM is continuously updated and accurate with developer graduates’ information as well as continuously updating the CRM tool at each step of the placement process
• Offer developer graduates support in order to  increase possibility of entry into the workplace
• Constant communication with developer graduates to ensure their information is represented correctly and that they are prepared and willing to join each role that they are interviewed for
• Communicate growth opportunities and remuneration structures to each dev partner as well as facilitate the information flow of the requirements of each client company
• Ensure developer graduates are ready for interviews, prepared as well as informed to ensure a seamless placements process and excellent hiring company experience
• Provide feedback and updates to developer grads on a continuous basis

ABOUT US

HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review, lowering the cost of accessing tech careers.

In 2016 we won first prize in Facebook's Innovation Challenge, with Facebook selecting us as the most socially impactful startup operating in Africa and financially backing us, alongside Google . We were originally launched from the University of Cambridge, and our leadership team consists of world-leading talent from companies such as Google, Amazon, 2U/GetSmarter, Yoco and PwC, and those who have previously built and gone on to sell large businesses. We are looking for team members who are ambitious, motivated and have a track record of over-achieving and exceeding targets.

Join us at a time when we are reinventing tech education and how technology can drive higher quality education at scale for markets that have some of the most underperforming tertiary institutions and schools globally.

ABOUT THE ROLE

We are looking for a full-time Internal Recruiter to execute short-term and long-term hiring plans, advertise our open positions, and source candidates both online and offline (for example, during career days, through our placement partners and via hackathons).

As a Recruiter at HyperionDev, you will ensure we hire qualified people who are a great culture-fit and help us achieve our business objectives. You will help develop the company-wide talent acquisition strategy in collaboration with the Talent and People Operations teams, and support us in building our EVP.

You will be responsible for the full recruitment cycle which includes reviewing recruitment-related documents like job descriptions and interview questions, and tracking hiring metrics. You will manage the process of sourcing, attracting, evaluating and recruiting qualified candidates for various positions and seniority levels. As you will be the main point of contact for several open roles, you will need to ensure a positive candidate experience for our applicants. To be successful in this role, you should have good knowledge of sourcing tools and techniques.

RESPONSIBILITIES

• Execute the strategic recruitment plan in line with Company hiring policies and processes
• Manage all hiring stages from sourcing to acceptance of offer letter
• Liaise with hiring managers regarding staffing needs
• Source candidates online and offline
• Craft job descriptions and interview question kits
• Advertise open roles on various channels including job boards, professional social networks and our careers page
• Creative sourcing of applicants including through career day pitches, organising events, and developing strategic partnerships
• Organize candidate data and all communication via our ATS, Greenhouse
• Screen resumes and application forms based on essential criteria
• Interview candidates via phone, video and in-person
• Reach out to potential candidates and build relationships for future job opportunities (via LinkedIn or email)
• Send job offer letters and negotiate terms
• Process employment documentation
• Help build our Employee Value Proposition and promote our company as a great place to work
• Ensure communication with candidates is prompt and professional at all stages (from the moment they apply until they are on board or turned down)
• Manage relationships with recruitment partners

ABOUT US

HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review, lowering the cost of accessing tech careers.

In 2016 we won first prize in Facebook's Innovation Challenge, with Facebook selecting us as the most socially impactful startup operating in Africa and financially backing us, alongside Google . We were originally launched from the University of Cambridge, and our leadership team consists of world-leading talent from companies such as Google, Amazon, 2U/GetSmarter, Yoco and PwC, and those who have previously built and gone on to sell large businesses. We are looking for team members who are ambitious, motivated and have a track record of over-achieving and exceeding targets.

Join us at a time when we are reinventing tech education and how technology can drive higher quality education at scale for markets that have some of the most underperforming tertiary institutions and schools globally.

ABOUT THE ROLE

We’re looking for an experienced and versatile Copywriter to join the Marketing Department. You will ensure the team has all the copy required for designing, building, and maintaining all the pieces of our website, emails, social media, advertising and printer materials aimed at engaging, educating, and attracting potential HyperionDev graduates.

The ideal candidate is able to engage as easily and effectively with working professionals and their employers as with school leavers and their parents.

You will work side by side with the Head of Product Marketing and the various specialists in the team. We want to see a committed and approachable individual and be impressed with your character and creative writing skills. You should be excited about not just working really hard in a small but rapidly growing startup, but building it with your own direct ownership in the business. You must be ambitious and want to make a mark on this world greater than anything you have done to date.

RESPONSIBILITIES

• Create clear and appealing communication of our company identity and brand story
• Ideation and research for our Content Marketing
• Regular writing of blog posts
• Ongoing improvement of the content (and results) on our website
• Create engaging content for our Social Media
• Optimise the results from all our email campaigns
• Optimise Brand Awareness and our Thought Leadership
• Using data analysis and Google Analytics and our CRM to inform your decisions
• You may not know what CRO and A/B tests are, but you're going to read up on them right after reading this.

ABOUT US

HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review, lowering the cost of accessing tech careers.

In 2016 we won first prize in Facebook's Innovation Challenge, with Facebook selecting us as the most socially impactful startup operating in Africa and financially backing us, alongside Google . We were originally launched from the University of Cambridge, and our leadership team consists of world-leading talent from companies such as Google, Amazon, 2U/GetSmarter, Yoco and PwC, and those who have previously built and gone on to sell large businesses. We are looking for team members who are ambitious, motivated and have a track record of over-achieving and exceeding targets.

Join us at a time when we are reinventing tech education and how technology can drive higher quality education at scale for markets that have some of the most underperforming tertiary institutions and schools globally.

ABOUT THE ROLE

We are looking for someone to take charge of a new team within the HyperionDev Marketing department. As the Marketing Manager at HyperionDev you will be responsible for the planning and coordination of all the Marketing activities within this team. You’ll be expected to drive strategy and implement campaigns on our websites and social platforms and organise below the line initiatives like events, activations and roadshows.

To excel in this role, you should be an organised, ambitious, self-motivated, and proactive problem solver. We’re looking for a strategic thinker, an excellent project manager, someone with high standards and the ability to communicate effectively with multiple stakeholders across the business. The ideal candidate has experience targeting working professionals, school leavers and parents.

RESPONSIBILITIES:

• Brand manager / custodian
• Coordination of all Marketing Campaigns
• Weekly updating of Website and Blog content
• Social Media Strategy, Monitoring and Response (daily)
• Weekly scheduling of all Social Media posts
• Revise the strategy for marketing to our CRM database
• Plan all copy and design for our newsletters and nurturing campaigns
• Market research (industry, audience, competitors)
• Working with sales on additional revenue strategies
• Planning and managing a selection of first-class events and activations
• Reaching out to students to coordinate spotlight stories
• Coordinating success stories with placements team and graduates
• Briefing team members for design and copy of brochures and infographics
• Building a team of freelance writers, student ambassadors and influencers
  

We are looking for an experienced Business Operations Analyst to monitor our organization’s logistics operations, functions and KPI's and build and improve processes that meet our business needs. Your goal will be to help create a fast and seamless delivery experience for our clients.

We offer a dynamic work environment, competitive remuneration, and a chance to be part of a fast-growing business that is busy disrupting the logistics landscape in South Africa and the rest of the continent.

What you do

A Business Operations Analysts responsibilities include tracking business results, monitoring operational KPI's - mostly around delivery - and identifying and solving issues relating to the performance. You will analyze and review vast amounts of data and information with the cooperation of the sales, operations and engineering departments and implement new processes and solutions where needed. You will help ensure operational excellence in a period of rapid growth for the business.

• Ensure all systems operate smoothly and align with our quality standards
• Define and establish process to ensure seamless and cost effective scaling in high growth environment
• Monitor daily operations and address potential issues when they arise
• Maximize the efficiency of all business procedures
• Build processes that meet our business objectives and ensure compliance
• Establish production KPIs and conduct quality assessments to track internal and external (logistical partners) processes
• Define reporting and alerting requirements
• Help design, document and maintain system processes
• Report on common sources of technical issues or questions and make recommendations to product team
• Communicate key insights and findings to product team